Olaitan Ladele

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Educated members of the public on the need to be in Tax Net

Member Tax monitoring team

• Increased client base by identifying new business opportunities
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving sales.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
• Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
• Custodian of sensitive documents on behalf of clients.
• Keeping and maintaining diary of clients milestone achievements and celebrating accordingly with clients