I am an experienced general administrator and customer service professional. Enthusiastic and pragmatic team player with excellent communication and relationship skills, strong attention to detail; proficient in learning new tasks quickly, and focused on milestone achievements in the workplace. Personable and dedicated Customer Service Representative with extensive experience in the industry team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Hi, I’m
Olaide Olugbenga-Folarin
Moncton,NB
Summary
Overview
8
years of professional experience
1
Certification
Work History
NPI
Client Service Manager
02.2023 - Current
Job overview
- It enhanced client satisfaction by addressing concerns and providing timely solutions.
- I have managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- We have implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted regular client reviews to identify areas of improvement, leading to enhanced service offerings.
- Reduced turnaround times on client requests by streamlining work processes.
- Collaborated with cross-functional teams for better service delivery and client experience.
Purolator
Customer Service Representative
03.2022 - 05.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered a constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Cedar Professionals
Client Service Executive
04.2016 - 12.2021
Job overview
- Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.
- Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.
- Developed strong relationships with key clients, fostering trust and loyalty.
- Developed and maintained existing client relationship and developed new client relationships.
- Conducted regular reviews of account performance, identifying opportunities for growth and improvement.
- Delivered exceptional results by consistently exceeding established targets for client retention and revenue growth.
- Proactively identified potential issues in client accounts, implementing corrective actions as needed.
- Streamlined internal processes through the implementation of innovative tools and technologies that enhanced overall efficiency within the team.
- Ensured timely execution of client requests by coordinating effectively with internal departments and external partners.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
Education
New Brunswick Community CollegeMoncton, NB
Client, Service And Sales from Management
12.2022
University Overview
West Africa Union UniversityCotonou, Benin
Bachelor of Science from Human Resources Management
05.2018
University Overview
Skills
- Client Relationship Building
- Resource referrals
- Exceptional communication
- Customer Relations
- Schedule Management
- Cross-Functional Teamwork
- Effective negotiation
- Training programs
- Proficient in Scrum and Agile frameworks
Languages
English
Native or Bilingual
Certification
- 2022 Scrum Master Accredited Certification™ - International Scrum Institute™
- Certification In Entrepreneurship African Leadership Forum (Alf)
Timeline
Client Service Manager
NPI
02.2023 - Current
Customer Service Representative
Purolator
03.2022 - 05.2023
Client Service Executive
Cedar Professionals
04.2016 - 12.2021
New Brunswick Community College
Client, Service And Sales from Management
West Africa Union University
Bachelor of Science from Human Resources Management
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
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