OLAIDE ADEBAYO
London,Canada
Summary
Diligent Call Center Professional with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Fanshawe College
08.2023 - 12.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Call Center Representative
Realmegatravelsntour
01.2024 - 02.2025
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Olusab Interbiz
03.2019 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Bachelor of Science - Business Human Resources
Fanshawe College
London, Ontario04-2025
Bachelor of Arts - Communication And Language Art
The Polytechnic , Ibadan
Nigeria12-2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
Languages
English
Timeline
Call Center Representative
Realmegatravelsntour
01.2024 - 02.2025
Front Desk Receptionist
Fanshawe College
08.2023 - 12.2025
Customer Service Representative
Olusab Interbiz
03.2019 - 09.2022
Bachelor of Science - Business Human Resources
Fanshawe College
Bachelor of Arts - Communication And Language Art
The Polytechnic , Ibadan
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