Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olaf Gaweda

Olaf Gaweda

Terrace,BC

Summary

An individual with a strong, resilient mindset has led to constant improvement in sales,customer service and working with peers. Striving to always learn more about our product has helped both improve myself and co-workers. Tying this altogether with impeccable problem solving skills, has established a solid performance at being a team leader.

Overview

5
5
years of professional experience

Work History

Inside Sales Coordinator

Andrew Sheret Ltd
10.2020 - Current
  • Responsible for maintaining solid stock levels, keeping inventory in check
  • Quoting both residential and commercial jobs, as well as following up
  • Cold calling on potential projects; if not awarded to us, at least finding out why and trying to change the outcome for the next time
  • Assisting counter sales, showroom sales and warehouse to keep up with daily tasks and jobs
  • Maintaining professional expectations of peers and customers
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • problem solving across all fronts
  • Answering 100+ emails and phone calls daily
  • Keeping up solid communication and customer service with our customer base to maintain long lasting relationships
  • helping train new staff, as well as sitting in on interviews - or running them
  • setting up new charge accounts as needed
  • looking after freight ledgers and addressing unnecessary fees as needed
  • running weekly sales meetings to help meet goals and work on strengthening sales where we might be weak
  • running monthly staff meetings
  • looking after debits and warranty claims
  • reviewing all finalized invoices and addressing issues if they arise
  • reviewing BC Bid for jobs and cold calling customers to get more information
  • maintaining product knowledge, keeping up to date with new promos and products
  • pushing promo's as needed
  • Trained and coached sales team members on best practices for customer service and sales. Including how to best approach challenging situations
  • Have built strong relationships with customers which has garnered loyalty

Counter Sales

Andrew Sheret Ltd
02.2019 - 10.2020
  • Handled sales transactions at the counter and maintained strong relationships with customers and businesses.
  • consistently helping out with inside/outside sales tasks
  • helping out with showroom and warehouse as needed as well
  • keeping the front area clean,tidy and organized, to reflect branch professionalism
  • built strong relationships and reliable connections with customers and vendors

Warehouse Worker

Andrew Sheret Ltd
08.2018 - 02.2019
  • Managed stock levels, trained new staff, and oversaw incoming and outgoing freight.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • forklift experience
  • kept everything organized and labeled
  • Pulled all the large customers orders, a lot of the time by myself - all done accurately and consistently
  • Maintained a strong relationship with the sales team to make sure customers were looked after
  • followed safety regulations and maintained a safe work space
  • Completed cycle counts and monthly inventory.
  • maintained yard as needed

Education

High School Diploma -

H.J. Cambie Secondary School
Richmond, BC
06.2012

Skills

  • Verbal and Written Communication
  • Sales and Marketing Initiatives
  • Upselling and Cross-Selling
  • Telephone Sales
  • Customer Account Management
  • Training and Development
  • Sales Support
  • Client Relationships

Languages

English
Native or Bilingual
Polish
Limited Working

Timeline

Inside Sales Coordinator

Andrew Sheret Ltd
10.2020 - Current

Counter Sales

Andrew Sheret Ltd
02.2019 - 10.2020

Warehouse Worker

Andrew Sheret Ltd
08.2018 - 02.2019

High School Diploma -

H.J. Cambie Secondary School

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Olaf Gaweda