Summary
Overview
Work History
Education
Skills
Languages
Certification
Core Competencies
Work Availability
Accomplishments
Timeline
Generic
Oladipupo Olasunkanmi

Oladipupo Olasunkanmi

Kitchener,ON

Summary

Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach. Versatile and results-driven professional with a robust computer science, engineering, and business management background. Adept at combining technical expertise with exceptional customer service to drive business growth and project success

Overview

9
9
years of professional experience
1
1
Certification
1
1
Language

Work History

IT Project Management Intern

OEF Designs Inc
10.2023 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Achieved operational efficiency by optimizing project lifecycles using Agile and Scrum frameworks, resulting in 30% faster project completion
  • Participated in workshops and presentations related to projects to gain knowledge.

Business Manager & Technical Advisor

Adstas Limited
08.2018 - 07.2023
  • Managed retail business specializing in computers, mobile phones, and accessories, driving sales and customer engagement.
  • Provided expert technical advice and support, ensuring high levels of customer satisfaction
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 20%.
  • Communicated with customers and vendors positively, paying particular attention to problem resolution.

Customer Service Specialist

Thommyton Technologies
01.2015 - 07.2018
  • Resolved complex technical issues for customers, maintaining 98% satisfaction rate.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Increased customer retention by 10% through personalized service and follow-up.

Education

Graduate Certificate - Information Technology Project Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2024

Bachelor of Science - Computer Science

Bestower International University
Benin
09.2020

Associate of Science - Computer Engineering

Lagos State Polytechnic
Nigeria
10.2013

Skills

  • Teamwork and Collaboration
  • Multitasking and Organization
  • Fast Learner
  • Problem-Solving
  • Hardware and Networking
  • Team Collaboration
  • Microsoft Office Suite
  • Analytical mindset
  • Leadership
  • Time Management
  • Computer Skills
  • Outstanding communication skills

Languages

English
Native or Bilingual

Certification

Project Management Professional (In Progress 06/2024)

Core Competencies

  • Project Management: Proficient in overseeing IT projects from conception to completion, ensuring alignment with business objectives
  • Technical Sales: Skilled in articulating the value of complex technical products to a diverse customer base
  • Customer Support: Experienced in resolving technical issues and enhancing customer satisfaction
  • Business Development: Demonstrated success in managing and growing a technology-focused small business

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 6 staff members.
  • Collaborated with team of 6 in the development of Healthy meal plan suggestion website project
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Resolved product issue through consumer testing.

Timeline

IT Project Management Intern

OEF Designs Inc
10.2023 - Current

Business Manager & Technical Advisor

Adstas Limited
08.2018 - 07.2023

Customer Service Specialist

Thommyton Technologies
01.2015 - 07.2018

Graduate Certificate - Information Technology Project Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Computer Science

Bestower International University

Associate of Science - Computer Engineering

Lagos State Polytechnic
Oladipupo Olasunkanmi