Oladipupo Fadare
Calgary,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative-assistant
WestRock
02.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
Customer Service Representative
The Home Depot Inc
03.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Project Manager
Charles Anthony Clothing And Textile
02.2015 - 01.2020
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
Education
Certificate - Object Oriented Software Programming
Southern Alberta Institute of Technology
Calgary, AB12.2021
Master of Science - Industrial And Labour Relations
University of Lagos
Nigeria09.2016
Bachelor of Science - Finance
University of Lagos
Nigeria04.2009
Skills
- Good Telephone Etiquette
- Calm Under Pressure
- Verbal Communication
- Clerical Support
- Data Entry
- Customer Service
- Time Management
- Quality Assurance
- Multitasking Abilities
- Team Building
- Excellent Communication
- Microsoft Office
- Analytical and Critical Thinking
- Organizational Skills
- Problem-Solving
- Organization
- Teamwork and Collaboration
Timeline
Administrative-assistant
WestRock
02.2021 - 03.2023
Customer Service Representative
The Home Depot Inc
03.2020 - 02.2021
Project Manager
Charles Anthony Clothing And Textile
02.2015 - 01.2020
Certificate - Object Oriented Software Programming
Southern Alberta Institute of Technology
Master of Science - Industrial And Labour Relations
University of Lagos
Bachelor of Science - Finance
University of Lagos
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