Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Oladele Ezekiel

Moncton,NB

Summary

Dynamic engineering leader with a proven track record at Ruston Realtors Ltd, enhancing customer satisfaction through proactive communication and tailored solutions. Skilled in project management and team structure management, I foster high-performing teams and drive revenue growth while streamlining processes for efficiency and cost reduction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director of Engineering

Ruston Realtors Ltd
01.2017 - 03.2025
  • Improved customer satisfaction ratings with proactive communication, addressing concerns promptly, and seeking feedback for improvements.
  • Built strong teams through selective recruitment and post-hire mentorship of junior engineers.
  • Collaborated closely with sales teams to develop customized solutions that met client needs while driving revenue growth.
  • Streamlined engineering processes for increased efficiency, leading to faster project completion and reduced costs.
  • Grew existing client relationships through consistent communication and effective contact.

General Manager

Akojah Tyre Service
03.2015 - 01.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Operations Manager

Access Bank Plc
01.2009 - 02.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Customer Care Representative

Access Bank Plc
03.2005 - 03.2009
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Bachelor of Laws - Law

Lead City University
Nigeria
12-2020

MBA -

Obafemi Awolowo University
Nigeria
09-2009

Bachelor of Engineering - Mining Engineering

Federal University of Technology Akure
Nigeria
03-2001

Skills

  • Customer satisfaction
  • Customer engagement
  • Client relationship management
  • Project planning oversight
  • Project management
  • Regulatory compliance
  • Team structure management
  • Technical leadership
  • Cross-functional team leadership
  • Team direction
  • Equipment calibration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 65 staff members.


Languages

English
Full Professional

Certification



· EC-Council Customer Relationship Management, By New Horizons (2020)

Certificate of Completion of Domestic Hous Plumbing (2020

· Executive Trainee Programme for Banking and Tellers (2004)

· Marketing & Relationship Management Program by Brian Tracy International (2004)

Timeline

Director of Engineering

Ruston Realtors Ltd
01.2017 - 03.2025

General Manager

Akojah Tyre Service
03.2015 - 01.2017

Operations Manager

Access Bank Plc
01.2009 - 02.2015

Customer Care Representative

Access Bank Plc
03.2005 - 03.2009

Bachelor of Laws - Law

Lead City University

MBA -

Obafemi Awolowo University

Bachelor of Engineering - Mining Engineering

Federal University of Technology Akure

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Oladele Ezekiel