OLADAYO KAREEM
Kitchener,Ontario
Summary
Agile and adaptable staff leader with stellar work history, a motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious, with a diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
17
17
years of professional experience
Work History
Head Cashier Supervisor
First Bank Nig. Ltd
01.2021 - 01.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Analyzed data and profit and loss statements to compose store budget.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
Customer Service Officer
First Bank Nig. Ltd
01.2017 - 01.2021
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Completed data entry to record call notes, suggestions, and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing task to facilitate smooth team operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company's brand and unique offerings through personalized customer service.
- Managed payments, updated account balances, and discussed subsequent payments with customers to keep accounts on track.
- Described product and service details to customers to provide information on benefits and advantages.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Submitted monthly reports to management outlining calls made, queries received, and issues resolved, and uploaded KPI reports into the Service Cloud system.
- Directed a team of eight non-financial transaction officers to enhance across-the-board customer support and better meet company service demands.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Fraud Prevention Representative
First City Monument Bank
01.2008 - 01.2011
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Warehouse Associate
Eko Hotel & Suites
01.2006 - 01.2008
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.`
Education
Project Management
Conestoga College
08.2023
Bachelor of Science - Accounting
University Of Lagos
05.2015
Diploma - Accounting
Yaba College of Technology
Skills
- PERSONAL SKILLS
- Effective communication skills
- Computer Proficiency
- Reading Comprehension
- Good knowledge of core banking services and experience
- Relationship Management
- Cash Management
- Advanced MS Excel, Word skills, PowerPoint, and Microsoft Outlook
- Proven Efficiency in Time Management
- Good people management and leadership skills
- Investigative, creative, and technical problem-solving skills
Additional Information
A certificate for Educational Credential Assessment issued by WES is available upon request.
Timeline
Head Cashier Supervisor
First Bank Nig. Ltd
01.2021 - 01.2023
Customer Service Officer
First Bank Nig. Ltd
01.2017 - 01.2021
Fraud Prevention Representative
First City Monument Bank
01.2008 - 01.2011
Warehouse Associate
Eko Hotel & Suites
01.2006 - 01.2008
Project Management
Conestoga College
Bachelor of Science - Accounting
University Of Lagos
Diploma - Accounting
Yaba College of Technology
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