Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
8
8
years of professional experience
Work History
Scrum Master
Royal Bank of Canada
06.2019 - Current
Facilitate Agile/Scrum processes and ceremonies for cross-functional teams, ensuring timely delivery of
high-quality software products.
Mentor and coach team members on Agile principles, Scrum framework, and self-organization to foster continuous improvement and collaboration.
Remove impediments and create productive and empowered team environment, resulting in increased productivity and customer satisfaction.
Collaborate with Product Owners and stakeholders to define and prioritize product backlogs, ensuring alignment with business objectives and customer needs.
Lead and coordinate daily stand-ups, sprint planning, sprint reviews, and retrospectives, promoting transparency, communication, and accountability.
Project Coordinator
Pattison Outdoor Advertising
05.2017 - 06.2019
Trained and assigned project tasks to qualified team members, ensuring their readiness and alignment with their skill sets.
Monitored project progress, ensuring timely completion of tasks and adherence to deadlines.
Maintained safe working environment, adhering to industry-specific safety procedures and maintaining documentation compliance.
Resolved work-related issues promptly and submitted progress reports and ad hoc reports as required.
Coordinated installation, maintenance, and removal of advertising displays on transit authority vehicles, utilized digital systems for documentation, and ensured campaign quality and cleanliness.
Investment Advisor
Royal Bank Of Canada
06.2016 - 05.2017
Identified short and long-term needs, offered value-added advice, and took accountability for resolving customer concerns.
Responded to inquiries from clients, delivering financial advice designed to satisfy clients' total financial services needs and build long-term relationships.
Provided exceptional degree of customer care, ensuring clients received optimal service at a level that met their needs, either personally or by referring them to the appropriate sales partner.
Took ownership of all investment-related inquiries, including Guaranteed Investment Certificates (GICs) and mutual funds.
Acted as a team player, driving the success of the entire RBC team in meeting client needs while retaining knowledge about the features and benefits of a wide range of products and services and conveying the information to clients.
Review and Analysis Specialist
Canada Revenue Agency
07.2015 - 06.2016
Conducted meticulous assessments and examinations of diverse documents, ensuring stringent adherence to
relevant statutes and providing precise information to taxpayers.
Employed comprehensive screening techniques to assess risks and swiftly detect potential unauthorized
utilization of confidential taxpayer information, prioritizing the utmost security of taxpayer accounts.
Implemented robust safeguards and stringent protocols to fortify protection against unauthorized access and diligently preserve the sanctity of taxpayers' confidential information.
Diligently reviewed accounts to meticulously investigate and verify claims pertaining to unauthorized utilization of taxpayer information by external parties.
Assumed prompt and decisive corrective actions on impacted accounts in cases of identity theft, ensuring utmost accuracy and integrity of data, while meticulously determining eligibility for Canada Emergency Benefits, as warranted.