Oladapo Ogunjobi
Kitchener,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sera Homes
05.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Customer Service Associate
Chividen Integrated Concept
02.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Post-Degree - Management And Leadership Development
Conestoga College Institute of Technology
Kitchener, ON09.2023
Bachelor of Science - Marine Biology
University of Lagos
09.2015
Skills
- Sales Expertise
- Account Management
- Stocking and Replenishing
- Customer Relations
- Retail Sales Customer Service
- Administrative Support
- Customer Service
- Cash Register Operations
- Billing Inquiries
- Customer Relationship Management
Timeline
Customer Service Representative
Sera Homes
05.2021 - 07.2023
Customer Service Associate
Chividen Integrated Concept
02.2019 - 05.2021
Post-Degree - Management And Leadership Development
Conestoga College Institute of Technology
Bachelor of Science - Marine Biology
University of Lagos
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