Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Fitz Solutions
09.2021 - 12.2022
Responded to customer needs through competent customer service and prompt problem-solving.
Collaborated with cross-functional teams to resolve complex customer issues promptly.
Logged call information and solutions provided into database.
Contributed to team success, consistently achieving call center performance metrics.
Assisted call-in customers with questions and orders.
Customer Service Representative
Lino Tech Solution
05.2020 - 07.2021
Answered product questions with up-to-date knowledge of sales and store promotions.
Politely assisted customers in person and via telephone.
Answered customer telephone calls promptly to avoid on-hold wait times.
Streamlined call center processes for improved efficiency and reduced wait times.