BEATRICE ADESINA
Scarbrough,ON
Summary
Versatile and results-driven professional with experience at Infinite360 Support Service, adept in customer service and Microsoft Excel. Excelled in high-stress situations, enhancing customer satisfaction through effective issue resolution and efficient call management. Demonstrated critical thinking in research, contributing to team success. Proven ability to increase productivity and foster positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Infinite360 Support Service
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Conducted product demonstrations, educating customers and stimulating interest.
Research Assistant
Xender Technology
03.2019 - 09.2021
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Summarized search results by preparing written reports, graphs, fact sheets and tables.
Education
Bachelor of Science - Pure And Applied Chemistry
Ladoke Akintola University of Technology
Ogbomosho,oyo,state, Nigeria09-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Call center experience
- Microsoft Excel
Languages
English
Professional Working
Interests
- I enjoy helping others and giving back to the community
Timeline
Customer Service Representative
Infinite360 Support Service
07.2023 - Current
Research Assistant
Xender Technology
03.2019 - 09.2021
Bachelor of Science - Pure And Applied Chemistry
Ladoke Akintola University of Technology
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