OLABISI HABEEB
Ottawa,ON
Summary
Accomplished RPA Business Analyst/Scrum Master with a proven track record at the University of Maryland Medical System, enhancing operational efficiency through expert gap analysis and stakeholder communication. Skilled in requirements gathering and project management, I've driven significant process improvements, earning commendations for documentation quality and team collaboration. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RPA BUSINESS ANALYST/Scrum Master
University Of Maryland Medical System
03.2022 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Business Analyst
Department Of Petroleum Resources
05.2017 - 03.2022
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Customer Support Specialist
Guaranty Trust Bank
08.2015 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
MBA - Business Administration
UNIVERSITY OF LAGOS
LAGOS, NIGERIA02.2016
Bachelor of Science - Geology
UNIVERSITY OF LAGOS
LAGOS, NIGERIA08.2015
Skills
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Change impact analysis
- Requirements Analysis
- Stakeholder Communication
- Documentation
- Tableau
- User Acceptance Testing
- Gap analysis
- Stakeholder Management
- Business Planning
- Product Management
- Workflow Analysis
- Quality Assurance
- Software development life cycle
- Business Analysis
Languages
English
Full Professional
Certification
- Certified ScrumMaster (CSM)
- Google IT Support Professional Certificate
Timeline
RPA BUSINESS ANALYST/Scrum Master
University Of Maryland Medical System
03.2022 - Current
Business Analyst
Department Of Petroleum Resources
05.2017 - 03.2022
Customer Support Specialist
Guaranty Trust Bank
08.2015 - 05.2017
MBA - Business Administration
UNIVERSITY OF LAGOS
Bachelor of Science - Geology
UNIVERSITY OF LAGOS
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