Ola Ogunfuwa

Lethbridge,AB

Summary

Detail-oriented and adaptable Computer Science undergraduate (expected Fall 2025) with hands-on experience in application support, cloud infrastructure, and technical troubleshooting. Experienced in installing, configuring, and maintaining business applications, cloud environments (AWS), and CI/CD pipelines. Skilled in server configuration, technical documentation, and providing hands-on user support. Highly organized, solutions-driven, and committed to ensuring optimal system performance and user satisfaction.

Work History

Support Analyst/Administrative Assistant

MPP Software

Delivered software support to clients using proprietary financial tools, including hands-on training and troubleshooting.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Maintained and documented IT system procedures, contributing to operational efficiency.
Collaborated with internal teams to administer network security practices, and ensure application uptime.
Assisted clients with financial inquiries, ensuring clarity and understanding of their financial positions.
Worked efficiently without direct supervision, demonstrating a professional demeanour at all times.

Office Administrator

Bafcon

Organized and maintained filing systems, including including digital databases for client and project records.
Managed daily administrative operations, including scheduling, client communications, and document management.
Scheduled appointments between clients, customers and internal staff members.
Monitored progress on projects assigned by upper management.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Supported leadership with administrative coordination and project updates.

Customer Service Representative

ARC’TERYX

Demonstrated excellent communication skills in resolving product and consumer complaints.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Computer Science

University of Lethbridge

Lethbridge, AB

12-2025

Skills

Programming languages: C, Python, Java, SQL, HTML/CSS
Applications: Microsoft Office Suite, Windows Server, SharePoint, QuickBooks, WordPress, Trello, Asana
Cloud technologies: AWS, Docker, Jenkins

IT processes: Application support, Incident management, Change management, IT documentation
Communication platforms: Microsoft Teams, Zoom, Slack
Data management: Reporting and extracts, Calendar management, Client relationship management

projects

C++ Card Games (Uno, Go Fish, Crazy Eight): Developed a text-based card game platform using Object-Oriented Programming, SOLID principles, and Test-Driven Development (GTest).
AWS Infrastructure Projects: Hosted static websites on Amazon S3, launched and managed web servers with EC2 and Auto Scaling, and deployed resources using Terraform.
DevOps CI/CD Projects: Automated deployment pipelines using Jenkins, Docker, and Ansible; validated Docker environments and optimized build processes.
Reliable File Transfer Protocol System: Built a sender-receiver application in C++ to transfer files over both IPv4 and IPv6, simulating packet loss and transmission errors. Demonstrated reliable delivery, logging, and error handling. Applied networking concepts and performed testing across multiple protocols, aligning with real-world support and debugging scenarios.

Timeline