Ola Jacobs Osakue
Montreal,Canada
Summary
Dedicated and skilled professional with extensive experience in engineering, telecommunications, and customer service. Proven ability to diagnose and resolve technical issues, enhance customer satisfaction, and ensure operational efficiency. Strong communication and teamwork skills, complemented by a commitment to safety and quality. Fluent in French and English.
Reliable Lineman known for troubleshooting issues and inspecting poles and lines for signs of danger. Dedicated employee willing to work any shift and offering a great attendance record. Promoting highly developed decision making skills.
Detail-oriented lineman with experience in line installation and repair. Identifies and resolves operational issues and applies comprehensive knowledge of electric power distribution systems. Offers task prioritization and time management skills.
Resilient and quick to adapt, bringing solid understanding of optical fiber systems and safety protocols. Familiar with basic electrical tools and capable of performing physically demanding tasks. Ready to contribute to maintaining and improving power line infrastructures.
Lineman professional with comprehensive experience in electrical systems and infrastructure maintenance. Expertise in troubleshooting, repair, and installation of optical fiber cable and related equipment. Strong focus on team collaboration and flexibility to adapt to changing conditions. Known for reliability and effective communication skills in high-stakes environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Installation Network Lineman
Bell Expertech
10.2011 - 01.2025
- Installed and maintained telecommunications infrastructure, including fiber optic cables and network nodes
- Performed routine inspections and preventive maintenance to ensure optimal system performance
- Diagnosed and resolved issues related to data and voice communications, enhancing customer satisfaction
- Implemented network upgrades to improve service quality and expand capabilities while adhering to safety protocols
- Engaged with customers to provide updates and ensure satisfaction with installations and repairs
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
- Followed all safety protocols and regulations while working at height and with live electricity.
- Removed old poles and hardware and replaced with new equipment.
- Worked on both dead and energized lines.
- Installed and maintained overhead and underground electrical power lines and auxiliary equipment.
- Assisted with constructing new power lines by using appropriate tools and equipment.
- Inspected power lines for any damage or irregularities and replaced components.
- Installed, spliced and maintained overhead and underground power lines for residential and commercial customers.
Canadian Combat Engineer
Canadian Armed Forces
11.2005 - 01.2014
- Ensured safe troop and vehicle movement by constructing and maintaining roads, bridges, and other critical infrastructure
- Created counter-mobility obstacles to impede enemy movement and enhance operational effectiveness
- Enhanced troop survivability through the construction of fortifications and defensive positions
- Conducted controlled demolitions and managed unexploded ordnance, ensuring compliance with safety standards
- Maintained 100% accountability of assigned equipment worth more than $200.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Trained in use of tear gas, passive ordnance, and explosives.
- Enhanced communication lines by installing and maintaining expedient field communications infrastructure.
- Constructed durable bridges, roads, and field fortifications to facilitate troop movements and logistics support.
- Improved unit mobility by constructing and maintaining expedient and protective field fortifications.
- Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
- Boosted morale and physical readiness by organizing and leading rigorous training sessions.
- Enhanced team efficiency by developing and implementing tactical plans for combat engineering tasks.
- Established secure perimeters around base camps to enhance force protection measures against potential threats.
- Ensured optimal performance of communication systems during operations, enabling effective command and control processes.
- Promoted culture of safety, conducting regular safety briefings and training sessions on explosive ordnance disposal.
- Expedited troop mobility with well-executed breaching techniques for natural or man-made obstacles during missions.
- Played a key role in disaster response efforts through rapid establishment of emergency infrastructure components like temporary bridges or water supply systems.
- Optimized resource use and minimized environmental impact during field operations.
- Enabled successful missions through expert planning and execution of route clearance operations.
- Maximized operational readiness with thorough equipment maintenance and repair procedures.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Increased operational terrain accessibility by constructing bridges and culverts.
- Contributed to overall mission effectiveness through seamless collaboration with other military units and supporting elements.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
Customer Representative
BMO Mastercard
07.2008 - 01.2009
- Assisted customers with inquiries related to credit card accounts, billing questions, and transaction disputes
- Managed customer accounts, including payment setups and information updates
- Resolved issues related to lost or stolen cards and provided technical support for online banking
- Educated customers on various Mastercard products and features, promoting suitable options based on their needs
- Provided transaction assistance and support, ensuring a positive customer experience
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Increased repeat business through exceptional service, building trust and loyalty among clients.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
Cellphone Repair Technician
Cellulab Motorola
10.2005 - 02.2007
- Diagnosed issues with mobile devices, including screens, batteries, and software
- Performed physical repairs, replacing screens, batteries, and other components as needed
- Resolved software-related issues and conducted tests to ensure full functionality post-repair
- Communicated effectively with customers to explain repairs, provide estimates, and recommend care solutions
- Adapted quickly to varying workload demands while maintaining high standards for repair quality and speed.
- Worked closely with other technicians in sharing knowledge about unique or complex repair scenarios encountered.
- Improved overall repair quality by utilizing precision tools and techniques during the repair process.
- Streamlined software diagnostics, enabling faster identification of software-related issues for resolution.
- Collaborated with team members to improve overall workflow, resulting in increased productivity.
- Prevented potential device damage by following proper handling protocols for delicate components during disassembly and reassembly processes.
- Maintained a high level of technical knowledge by staying current on industry advancements and device updates.
- Maintained a clean and organized workspace, contributing to an efficient work environment conducive to quick repairs.
- Reduced repair turnaround time through streamlined diagnostic processes and prioritizing urgent jobs.
- Demonstrated flexibility in repairing a diverse range of cell phone brands and models, showcasing adaptability within the role.
- Performed detailed device inspections to identify necessary repairs or replacements accurately.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Education
Vocational Diploma - Electronics
Aviron Technical Institute
Montreal, Quebec01-2006
Certificate -
School of Military Engineering
CFB Gagetown, Orocmoto, NB01-2006
Skills
- Telecommunications Installation
- Customer Service Excellence
- Problem Resolution
- Team Collaboration
- Safety Compliance
- Engineering and Construction
- Communication and Interpersonal Skills
- Bilingual: Fluent in French and English
- Repair work
- Cable splicing
- Hand and power tools
- Hole digging
- Switchgear maintenance
- Electrical testing
- Wire splicing
- Heavy lifting
- Safety procedures
- Bucket truck operation
- Underground cabling
- System troubleshooting
- Written and verbal communication
- Equipment maintenance
- Emergency repairs
- Troubleshooting
- Blueprint analysis
- Crew assistance
- Grounding techniques
- Safety meetings
- Shortening and lengthening lines
- Construction principles
- Schematics
- Company radio usage
Technical Repair and Troubleshooting
- Overhead line construction
- Line extension planning
- Chain hoist operation
- Underground distribution systems
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Time management
- Electrical safety
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Decision-making
- Team collaboration
- Active listening
- Problem-solving aptitude
- Reliability
- Adaptability
- Professionalism
- Interpersonal skills
- Team building
- Analytical thinking
- Blueprint reading
- Quality control
- Written communication
- Continuous improvement
- Technical documentation
Languages
English
Full Professional
French
Professional Working
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Documenting and sharing travel experiences
- I enjoy helping others and giving back to the community
- Cooking
- DIY and Home Improvement
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- I like looking at the stars and learning about constellations
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I participate in a variety of outdoor recreational activities
- Learning new cooking techniques and expanding my culinary skills
- Team Sports
- Historical Exploration
- Drone Piloting
- Strategy Games
- Hiking
- Playing Sports
- Rock Climbing
- Crafting homemade beer using specialized equipment and brewing techniques
- Adventure Travel
- Passionate about balancing physical health with mental and emotional wellness
- Camping
- Fashion and Style
- I like working with my hands and fixing things
- Dancing
- Crafting and DIY Projects
- Mindfulness Practices
- Animal Care
- Growing herbs, vegetables, or fruits in home gardens
- Reading
- Music
- Running
- Dance
Timeline
Installation Network Lineman
Bell Expertech
10.2011 - 01.2025
Customer Representative
BMO Mastercard
07.2008 - 01.2009
Canadian Combat Engineer
Canadian Armed Forces
11.2005 - 01.2014
Cellphone Repair Technician
Cellulab Motorola
10.2005 - 02.2007
Vocational Diploma - Electronics
Aviron Technical Institute
Certificate -
School of Military Engineering
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