Summary
Overview
Work History
Education
Skills
Timeline
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Ola Chechey

Winnipeg,MB

Summary

Dynamic professional with proven expertise in customer service and technical troubleshooting. Achieved a 5% increase in occupancy rates at Arc & Align Residence through innovative strategies, while consistently resolving 90% of inquiries on the first call. Strong problem-solving abilities and a dedicated commitment to delivering exceptional technical support and customer satisfaction.

AVAILABILITY:

DAYS: Monday, Tuesday, Thursday, Weekends

TIME: All day

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Temporary Community Assistant

Arc & Align Residence
Winnipeg, MB
07.2024 - 10.2024
  • Maintained open communication with tenants to proactively handlequestions and complaints.
  • Increased occupancy rate 5% with improved marketing and tenant relations strategies.
  • Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and safety incidents.
  • Resolved 90% of customer inquiries on the first call, significantly boosting customer satisfaction and reducing follow-up calls by 25%.
  • Trained and mentored new team members on effective troubleshooting techniques, improving overall team productivity by 20%.
  • Achieved a customer satisfaction rating of 4.9/5 through consistent and clear communication, empathy, and technical expertise.

Sales Associate

Neon Cones
Winnipeg, MB
01.2024 - 07.2024
  • Efficiently managed a fast-paced workflow, handling multiple customer orders simultaneously while maintaining accuracy and attention to detail under pressure.
  • Trained new employees on customer service best practices and point-of-sale (POS) system usage, reducing onboarding time by 25% and enhancing team productivity.
  • Maintained a calm, friendly, and professional demeanor when handling difficult customers, resolving conflicts through effective communication and active listening.
  • Developed time management skills by balancing multiple responsibilities, including serving customers, handling inventory, and maintaining a clean work environment.
  • Collaborated with team members to streamline workflows during peak hours, achieving a faster service rate and contributing to a more efficient workplace.

Prison Charity Worker

Hope Alive Charity
Port Harcourt, Rivers, Nigeria
03.2022 - 06.2023
  • Founded and led a nonprofit to improve prisoner welfare in Port Harcourt, delivering essentials like food, clothing, and books to over 150 inmates.
  • Held regular inmate meetings to assess needs and develop initiatives, achieving a 40% increase in quality-of-life improvements within the prison.
  • Organized fundraisers that raised $5,000+, covering operational costs and securing legal representation for 20+ untried prisoners.
  • Coordinated with legal professionals to provide pro bono or low-cost representation, improving justice access for 40% of inmates awaiting trial.
  • Leveraged problem-solving, empathy, and communication skills to advocate for underserved prisoners, driving positive change in challenging conditions.

Teacher Volunteer

Jesuit Memorial College
Port Harcourt, Nigeria
01.2017 - 07.2020
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Graded and evaluated student assignments, papers, and course work.
  • Incorporated multiple types of teaching strategies into classroom.

Education

Bachelor of Science - Engineering

University of Manitoba
Winnipeg, MB
09.2023 - Current

High School Diploma -

Jesuit Memorial College
Port Harcourt, Nigeria
10.2014 - 07.2020

Skills

Customer Service expert

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Timeline

Temporary Community Assistant

Arc & Align Residence
07.2024 - 10.2024

Sales Associate

Neon Cones
01.2024 - 07.2024

Bachelor of Science - Engineering

University of Manitoba
09.2023 - Current

Prison Charity Worker

Hope Alive Charity
03.2022 - 06.2023

Teacher Volunteer

Jesuit Memorial College
01.2017 - 07.2020

High School Diploma -

Jesuit Memorial College
10.2014 - 07.2020

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Ola Chechey