Ola Cassab

• Greeting and Assisting Customers: answer inquiries, direct them to the appropriate departments, and provide general assistance
• Managing Phone Calls and Emails: Handling incoming phone calls and emails
• Scheduling Appointments: scheduling service & sales appointments for customers, coordinating with the service & sales departments to find suitable time slots, and ensuring efficient allocation of resources
• Processing Payments and Invoicing: In the accounts payable aspect of their role, handle payments from customers, including cash, checks, credit/debit cards, or electronic transfers
• Managing Accounts Payable: responsible for accounts payable tasks within the dealership
• Coordinating with Vendors: communicate with vendors or suppliers regarding invoice discrepancies, payment inquiries, and ensuring timely payment processing
• Administrative Support: provide general administrative support
• Managing licensing and ownership responsibilities through Service Ontario involves registering vehicles to new owners, facilitating plate orders, processing fines payments, and maintaining detailed records for both vehicles and clients.

• First point of contact for customer inquiries, resulting in increased satisfaction scores.
• Managed and resolved escalated issues promptly and professionally.
• Resulted in increased customer satisfaction scores and positive feedback.
• Collaborated for efficient process enhancements, improving service efficiency by 40%
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.

• Student Records Coordination: Maintained organized files, recorded payments, and monitored arrears to ensure accurate student data.

• Effective Client Communication: Responded promptly to inquiries, offering clear guidance onregistrations, payments, and schedules.

•Accurate Financial Tracking: Managed financial records, reconciled statements, invoices, and receipts for precise tracking.

•Event Coordination and Scheduling: Efficiently managed appointments, and orchestrated events, including Botox & Fillers models, Spa Show ticket sales, and Graduation ceremony.

• Technology Utilization: Regularly updated pricing information in computer systems and input data for enrolled and graduated students on KPI spreadsheets, contributing to data accuracy.

• Ensured Compliance: Maintained accurate records, processed T2202A forms for students, and prepared files for the Auditor quarterly, adhering to regulatory standards.

• Maintained the records and database for LTA’s
• Managed and maintained paper and electronic records and processing payment on SAP system
• Researched and performed basic analyses of data to be used with creation of training videos
• Responded to internal queries, to facilitate the provision of efficient and effective resolution of issues
• Assisted the front office management with organizing and coordinating meetings and daily schedule.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.