OLA ALHAKIM
Montreal,QC
Summary
Dynamic professional with a proven track record in project management and customer support, honed as a Freelancer and at ALnagma Restaurant. Excelled in delivering high-quality work within deadlines, enhancing client satisfaction, and fostering team collaboration. Skilled in virtual assistance and problem-solving, consistently achieving results through effective decision-making and multitasking.
Overview
10
10
years of professional experience
Work History
Freelancer
Home Buisness
01.2018 - 03.2024
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Sheff Assistant
ALnagma Restaurant
04.2014 - 03.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Improved data management by creating comprehensive databases for easier access to critical information.
Education
No Degree - Professional Cook Training
MABAQ
Québec, QC08.2024
Skills
- Customer Support
- Project Management
- Virtual Assistance
- Proficient in [Software]
- Video Editing
- Teamwork and Collaboration
- Problem-Solving
- Active Listening
- Time Management
- Decision-Making
- Multitasking Abilities
- Project Planning
Languages
English
Professional Working
French
Professional Working
Arabic
Native or Bilingual
Timeline
Freelancer
Home Buisness
01.2018 - 03.2024
Sheff Assistant
ALnagma Restaurant
04.2014 - 03.2017
No Degree - Professional Cook Training
MABAQ
Similar Profiles
Andrew DoumitAndrew Doumit
Barber at Home BuisnessBarber at Home Buisness
Brittany MasonBrittany Mason
Licensed Nail Technician at Home Based BuisnessLicensed Nail Technician at Home Based Buisness
Dylan FoxDylan Fox
Installation Assistant at Family Buisness at Fox Den Productions, LLCInstallation Assistant at Family Buisness at Fox Den Productions, LLC