OKUNADE ABDULHAMEED
BRAMPTON,ON
Summary
Dynamic and detail-oriented data analyst with a strong foundation in customer service. I am eager to contribute analytical expertise and a proven track record to a challenging role in a growth-focused organization. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics, and data visualization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Analyst
Luhssoluxury Ltd
01.2017 - 01.2023
- Spearheaded data analysis initiatives, transforming raw information into actionable insights, resulting in a 20% increase in operational efficiency
- Developed and implemented data models, contributing to strategic decision-making and fostering a data-driven culture within the organization
- Collaborated with cross-functional teams to optimize data collection processes and enhance overall data quality
- Played a key role in developing predictive models, significantly improving inventory management and reducing costs by 15%.
Customer Service Representative
Kazab Ltd
01.2015 - 01.2017
- Provided exceptional customer service, earning a consistent rating of 95% satisfaction during tenure
- Implemented innovative customer engagement strategies, resulting in a 10% increase in customer retention
- Facilitated training sessions for new team members, enhancing overall customer service standards within the company.
Education
Bachelor of Science in Business Administration -
University of People
Ca, United state12.2023
Skills
- Data Analysis and Visualization (Python, R, Tableau)
- Statistical Modeling and Predictive Analytics
- Database Management (SQL)
- Customer Relationship Management (CRM)
- Excellent Communication and Team Collaboration
- Process Improvement
- Data Validation
- Project Management
Certification
Data Science Professional Certificate, 2023-01-01
Projects
Led a team project at Luhssoluxury Ltd to implement a predictive analytics model, resulting in a 25% reduction in customer churn.
References
Available upon request.
Languages
English
Professional Working
Timeline
Data Analyst
Luhssoluxury Ltd
01.2017 - 01.2023
Customer Service Representative
Kazab Ltd
01.2015 - 01.2017
Bachelor of Science in Business Administration -
University of People
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