Summary
Overview
Work History
Education
Skills
Profile
Certification
Languages
References
Timeline
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OKSANA SHCHERBAK

OKSANA SHCHERBAK

Newmarket,ON

Summary

Dynamic General Manager with a proven track record at Lone Star Texas Grill, enhancing operational efficiency and driving revenue growth through innovative sales strategies. Expert in budgeting and cost control, complemented by strong team leadership skills. Committed to fostering a collaborative environment that boosts customer satisfaction and staff performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Lone Star Texas Grill
Newmarket, ON
10.2024 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Store General Manager

Laduree
Dubai, United Arab Emirates
08.2023 - 08.2024
  • Increased profitability by implementing cost-saving measures.
  • Executed sales strategies, boosting revenue by 15%.
  • Enhanced customer service and brand reputation

Multi Unit Manager

Jones the Grocer
Dubai
07.2021 - 08.2023
  • Achieved sales targets through innovative strategies.
  • Resolved customer issues, improving satisfaction ratings by 20%.
  • Optimized team training, reducing staff turnover by 25%.

Pre-opening General Manager

Montauk Boutique Cafe
Abu Dhabi
10.2020 - 07.2021
  • Ensured profitable operations with effective budget management.
  • Developed marketing plans, increasing customer footfall.

Pre-opening Restaurant Manager

L'ETO
Dubai & Abu Dhabi
07.2018 - 08.2020
  • Streamlined processes, boosting efficiency by 30%.
  • Organized successful events, enhancing customer engagement.
  • Improved inventory management, reducing waste by 10%
  • F & B Professional Manager with extensive experience leading multi-million dollar restaurants, specializing in FOH and BOH operations.
  • Demonstrated team leader with excellent staff management skills.
  • Dedicated and hardworking with a focus on staff training and development.

Pre-opening Assistant Manager

Bread Street Kitchen by Gordon Ramsay
Singapore
01.2015 - 08.2017
  • Implemented quality standards, maintaining brand consistency.
  • Developed training strategies, improving staff performance.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Restaurant Supervisor

Mulligans Irish Pub
Singapore
07.2013 - 03.2015
  • Assigned duties and shifts to restaurant staff according to workload requirements.

Restaurant Manager

Rixos Prykarpattia
Truskavets, Ukraine
06.2012 - 06.2013
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Restaurant Waitress

Paramount Fine Foods
Toronto, Canada
10.2010 - 04.2012
  • Provided excellent customer service by anticipating guest needs before being asked for assistance.

Education

Level 3 Food Safety Training -

Highfield College
Dubai
12.2021

Bachelor Business Administration -

National University of Oil and Gas
Ivano Frankivsk, Ukraine
12.2010

Skills

  • Team leadership
  • Customer service
  • Performance evaluation
  • Marketing strategies
  • Sales strategies
  • Operational efficiency
  • Budgeting and cost control
  • Cost analysis
  • Event planning
  • Inventory control

Profile

Possess a valid Canadian Work Visa

Certification

  • First Aid certificate Level 1, 2 - Ontario, Canada
  • Smart serve certificate - Ontario, Canada
  • Food handlers certificate - Ontario, Canada
  • USA Cheese Master - Hotel and Restaurant Associate, ICCA, Dubai, UAE

Languages

English
Full Professional
Ukrainian
Native/ Bilingual
German
Limited

References

References available upon request.

Timeline

General Manager

Lone Star Texas Grill
10.2024 - Current

Store General Manager

Laduree
08.2023 - 08.2024

Multi Unit Manager

Jones the Grocer
07.2021 - 08.2023

Pre-opening General Manager

Montauk Boutique Cafe
10.2020 - 07.2021

Pre-opening Restaurant Manager

L'ETO
07.2018 - 08.2020

Pre-opening Assistant Manager

Bread Street Kitchen by Gordon Ramsay
01.2015 - 08.2017

Restaurant Supervisor

Mulligans Irish Pub
07.2013 - 03.2015

Restaurant Manager

Rixos Prykarpattia
06.2012 - 06.2013

Restaurant Waitress

Paramount Fine Foods
10.2010 - 04.2012

Level 3 Food Safety Training -

Highfield College

Bachelor Business Administration -

National University of Oil and Gas

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OKSANA SHCHERBAK