Summary
Overview
Work History
Education
Skills
Timeline
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Oksana Shaporenko

Barista & Cafe Server
Vancouver,BC

Summary

Friendly and fast-working barista with 1 year of experience working at busy coffee shop in Odessa (Ukraine) and half-year working at Bakery. Skilled in customer service, coffee and food pairing, and inventory management.

Seeking to leverage exceptional service and dedication to great coffee to become in future the barista shift supervisor. I have willing to develop my skills as a barista: learn more and more varieties of coffee, prepare professionally different types, create drawings and delicate taste of it for every cup.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Bakery Worker

Brodernas Family Bageri AB
Jarfalla , Stockholm
07.2022 - 02.2023
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers
    for bakery
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Arranged baked goods in attractive displays inside bakery cases to
    increase sales.
  • Assisted bakery manager with coordinating product ordering, receiving
    and stocking.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery
    operations smooth during high-volume periods.
  • Cleaned shelves, counters and tables to maintain organized store.

Barista & Cafe Server

Cafe Pepe - +380669876654
Kanatna Street, 60, Odesa, Ukraine
08.2021 - 04.2022
  • Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
  • Maintained a clean and professional appearance and dining area for guest satisfaction.
  • Delivered excellent customer service and prompt food and beverage delivery.
  • Washed dishes and restocked the bar line for continued fast service capabilities
  • Key Achievements
  • Achieved a 99.3% guest satisfaction store over a 1-year period based on receipt surveys.

Shop Assistant

Boutique B&G Crea Shop
Odesa, Ukraine
01.2018 - 01.2020
  • Organized supplies and tracked stock levels to maintain inventory
    records and request reorders.
  • Introduced customers to the features and products of our company.
  • Built customer confidence by actively listening to concerns and
    complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices
    to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through
    relationship building and daily problem-solving.
  • Welcomed customers and offered assistance by asking open-ended
    questions.
  • Assisted customers with decision-making process by sharing benefits
    and advantages of various options.
  • Placed special orders and contacted customers when order arrived.

Education

Master Diploma - Business And Law

University Institute of Business And Law
25 Troitska Street, Odesa Ukraine
05.2001 -

Diploma - Economy And Trade

College of Economy And Trade, Management
Odessa, Ukraine
05.2001 -

Skills

  

Hard Skills

  • Friendly customer service
  • Coffee brewing & extraction
  • Food and beverage pairing
  • Food inventory management

Soft skills

  • Patience
  • Multitasking
  • Listening
  • Attention to details
  • Communication
  • Good at teamwork and quick response
  • Energy and Physical Stamina
  • Flexible Hours
  • Following organizational health
    and safety requirements.

Timeline

Bakery Worker

Brodernas Family Bageri AB
07.2022 - 02.2023

Barista & Cafe Server

Cafe Pepe - +380669876654
08.2021 - 04.2022

Shop Assistant

Boutique B&G Crea Shop
01.2018 - 01.2020

Master Diploma - Business And Law

University Institute of Business And Law
05.2001 -

Diploma - Economy And Trade

College of Economy And Trade, Management
05.2001 -

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Oksana ShaporenkoBarista & Cafe Server