Oksana Mykulych
Summary
- Experienced Receptionist with over 10 years of experience in Hotel and Tourism. Excellent reputation for resolving problems and improving customer satisfaction.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- I am able to independently organize the work, defining
priorities and assuming responsibilities acquired through the various
professional experiences listed above in which I have always been required to independently manage the various activities respecting the deadlines and prefixed objectives. I am able to work in stressful situations acquired thanks to the management of relations with the public / customers in my work experiences. - Working with other people, in multi cultural environment, occupying places where communication is important and in situations where it is essential to work as a team. I am able to and communicate in a clear and precise way, responding to specific requests from the client and/or the reference user thanks to the customer relationship activities and the sales network carried out in the aforementioned professional experiences.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Supervisor
Piazza Hotels & Residence (Residence Pineta Verde)
04.2022 - 10.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Hotel Front and Back Office Receptionist
Rimini Vacanze SRL (Hotel Christian 3* and Hotel Galassia 3*)
02.2016 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Utilized Passepartout so regularly to complete job tasks as filing reservation, extra's, parking etc.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees in groups and in one-on-one scenarios.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered and quickly redirected large volume of calls on central system.
- Kept records in CRM to maintain customer data.
Hotel Front Office Receptionist
Club Meeting Hotel 4*
05.2013 - 07.2015
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Hotel Front Office Receptionist
Hotel Brooklyn 3*
05.2012 - 09.2012
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Explained details regarding property to acclimate patrons to resort environment.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained supply levels in counter and customer areas to meet typical demands.
Education
No Degree -
Middle School "Bertola"
Rimini, ItalySkills
- Customer Inquiries
- Customer Accounts Management
- Tourism Management
- Correspondence Management
- Reservation Processing
- Making Reservations
- Front Desk Operations
- Greeting Guests
- Room Assignments
- Multi-Line Phone Systems
- Credit and Cash Transactions
- Check-Ins and Check-Outs
Additional Information
Italian Drivers License
Italian language level 8
Ukrainian language level 8
Russian language level 8
Photographer skills
Social media management skills
Timeline
Hotel Front Desk Supervisor
Piazza Hotels & Residence (Residence Pineta Verde)
04.2022 - 10.2022
Hotel Front and Back Office Receptionist
Rimini Vacanze SRL (Hotel Christian 3* and Hotel Galassia 3*)
02.2016 - 09.2021
Hotel Front Office Receptionist
Club Meeting Hotel 4*
05.2013 - 07.2015
Hotel Front Office Receptionist
Hotel Brooklyn 3*
05.2012 - 09.2012
No Degree -
Middle School "Bertola"
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