OKSANA KIYASHKO
Etobicoke,ON
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer services representative/cashier
Winners, TJX
01.2022 - 01.2024
- Great knowledge of Zone1 and Zone2, fitting room, backroom, jewelry and cash register
- Interacts wits customers to address their questions, concerns, and complains
- Respond to customer inquiries via phone, email and chat
- Process orders, returns and exchange
- Provide product information and recommendations to customers
Gaming assistant/cashier, Customer services representative
Delta Bingo
01.2019 - 01.2020
- Provide customer service and general operations support
- Greeting guests and answering any questions they may have about the casino or specific games
- Help oversee operations on the floor
- Collecting payments and giving appropriate change
- Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals
Customer services representative
LCBO, Toronto, Ontario
01.2014 - 01.2019
- Help customer and merchants identify services/products that best suited their needs
- Provide comprehensive support to management and staff
- Respond to customers complaints and take necessary actions to resolve the issues
- Enter transactions in the cash register and provide customers with the total bill
- Process exchange and refund
- Process credit cards and check payments
- Ensure management of daily cash accounts
- Answer phone calls and provide advice on product availability and price or refer callers to appropriate personnel as necessary
- Assist in stocking shelves, rotating merchandise and marking prices
- Solicited the high donation received in major campaign
- Maintain knowledge of store inventory and sales activities
- Create periodic transactions reports
Education
Gaming assistant certificate -
National Academy of Internal Affairs
Bartenders courses -
Toronto, OntarioSmart Serve Certified -
Food Handler Certified -
Skills
- Customer service skills
- Relationship building
- Organizational skills
- Attention to detail
- Professional representation
- Microsoft Office Suite
- Result oriented
- Quick learner
- Multilingual
- Customer service
- Customer assistance
- Patience and tolerance
- Active listening
- Work ethic and integrity
- Multitasking proficiency
- Critical thinking
- Patience and empathy
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Education And Professional Training
- Gaming assistant certificate.
- Bartenders courses, Toronto, Ontario.
- Smart Serve Certified.
- Food Handler Certified.
- National Academy of Internal Affairs, Kyiv, Ukraine.
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Certification
- ServSafe Food Handler's Certification
- Gaming assistant sertificate
- Bartender courses
Timeline
Customer services representative/cashier
Winners, TJX
01.2022 - 01.2024
Gaming assistant/cashier, Customer services representative
Delta Bingo
01.2019 - 01.2020
Customer services representative
LCBO, Toronto, Ontario
01.2014 - 01.2019
Bartenders courses -
Smart Serve Certified -
Food Handler Certified -
Gaming assistant certificate -
National Academy of Internal Affairs
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