Oksana Khiblen

Lead by example and foster a respectful environment for all team members and guests
• React immediately to issues requiring attention during the shift to ensure smooth operations
• Create a fun and motivating work environment while encouraging the team to meet performance goals
• Train, onboard, and supervise new team members to support ongoing staff development
• Provide floor leadership by working various positions during busy periods and ensuring optimal staff coverage
• Respond to guests in a friendly and efficient manner, addressing concerns with a sense of urgency
• Handle guest complaints professionally, resolving issues and turning negative experiences into positive ones
• Support company-wide incentive programs and promote team engagement
• Demonstrate knowledge of operations management, ensuring compliance with relevant legislation
• Enforce Tim Hortons’ operating standards, food safety, and restaurant policies during each shift
• Oversee proper merchandising and stock levels of all products and packaging
• Perform shift cash handling procedures with accuracy and accountability
• Monitor for and report unsafe acts or conditions to upper management
• Complete all required shift documentation, such as waste records, pre-rush checklists, and walkthroughs
• Support the Restaurant Manager in driving sales and increasing transactions
• Available and capable of leading both opening and closing shifts

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.

• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.

• Established a positive work environment by fostering open communication and promoting teamwork among employees.
• Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
• Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
• Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
• Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
• Enhanced store profitability by implementing effective inventory management and pricing strategies.
• Maintained a clean, safe working environment compliant with all relevant health and safety regulations.