Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oksana Kateryniak

Ottawa,ON

Summary

Dedicated professional with a proven track record at Billings Lodge, enhancing guest satisfaction through meticulous housekeeping and effective teamwork. Skilled in maintaining high sanitation standards and utilizing hypoallergenic products, I significantly reduced guest complaints related to cleanliness. Committed to fostering a welcoming environment while ensuring health and safety compliance.

Overview

22
22
years of professional experience

Work History

Housekeeper

Retirement Community "Billings Lodge"
Ottawa, ON
02.2023 - 01.2026
  • Maintained cleanliness and sanitation in resident rooms and common areas.
  • Assisted with laundry services ensuring timely delivery of clean linens.
  • Collaborated with team members to enhance overall guest satisfaction and comfort.
  • Utilized cleaning equipment and chemicals safely following established protocols.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.

Pension Specialist

Pension Fond Ukraine
Ukraine, Ternopol, Berezhany
06.2004 - 12.2020
  • Analyzed pension fund data to ensure compliance with regulatory requirements.
  • Assisted in processing member inquiries regarding pension benefits and eligibility criteria.
  • Collaborated with team to streamline pension application procedures for improved efficiency.

Education

Master of Accountancy -

Berezhany Agrotechnical Institute
Ukraine, Ternopol, Berezhany
12.2008

Skills

Teamwork

Housekeeping

Customer service

Bathroom cleaning

Vacuuming

Cleaning bathrooms

Health and safety compliance

Residential cleaning

Dusting furniture

Customer service-focused

Folding clean laundry

Customer-oriented

Sorting and washing laundry

Waste disposal

Restroom detailing

FLUENT IN LANGUAGE

Resident support

Multitasking and organization

Detail-oriented

Room preparation

Hardworking

Focused and detail-oriented

Dusting

Towel replenishment

Deep cleaning

Dish preparation

Professional and courteous

Sweeping and mopping

Languages

English
Professional Working

Timeline

Housekeeper

Retirement Community "Billings Lodge"
02.2023 - 01.2026

Pension Specialist

Pension Fond Ukraine
06.2004 - 12.2020

Master of Accountancy -

Berezhany Agrotechnical Institute
Oksana Kateryniak