Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Oksana Furyk

St. John's,NL

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Package Handler

FedEx
10.2024 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Customer Service Representative

A&W
02.2024 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Marry Brown`s
11.2023 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Sales Manager

Apelsin
03.2022 - 09.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Education

Professional Bachelor - Specialty Pharmacy, Industrial Pharmacy

Kryvorizkyi Medical College
Kryvyi Rih, Ukraine
06-2023

Skills

  • Team collaboration
  • Critical thinking
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Client relations
  • Payment processing
  • Microsoft outlook
  • Follow-up skills
  • Documentation

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Professional Working

Certification

06 October 2023- Certificate WHMIS

23 October 2023- Certificate Teamwork

23 0ctober 2023- Certificate Food Safety

02 November 2023- Certificate Customer Service

02 November 2023- Certificate Communication

09 November 2023- Intermediate FIRST AID CPR C/AED

Timeline

Package Handler

FedEx
10.2024 - Current

Customer Service Representative

A&W
02.2024 - 08.2025

Cashier

Marry Brown`s
11.2023 - 10.2024

Sales Manager

Apelsin
03.2022 - 09.2023

Professional Bachelor - Specialty Pharmacy, Industrial Pharmacy

Kryvorizkyi Medical College

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Oksana Furyk