Oksana Furyk
St. John's,NL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
10.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Customer Service Representative
A&W
02.2024 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Marry Brown`s
11.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sales Manager
Apelsin
03.2022 - 09.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Professional Bachelor - Specialty Pharmacy, Industrial Pharmacy
Kryvorizkyi Medical College
Kryvyi Rih, Ukraine06-2023
Skills
- Team collaboration
- Critical thinking
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Client relations
- Payment processing
- Microsoft outlook
- Follow-up skills
- Documentation
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Professional Working
Certification
06 October 2023- Certificate WHMIS
23 October 2023- Certificate Teamwork
23 0ctober 2023- Certificate Food Safety
02 November 2023- Certificate Customer Service
02 November 2023- Certificate Communication
09 November 2023- Intermediate FIRST AID CPR C/AED
Timeline
Package Handler
FedEx
10.2024 - Current
Customer Service Representative
A&W
02.2024 - 08.2025
Cashier
Marry Brown`s
11.2023 - 10.2024
Sales Manager
Apelsin
03.2022 - 09.2023
Professional Bachelor - Specialty Pharmacy, Industrial Pharmacy
Kryvorizkyi Medical College