Summary
Overview
Work History
Education
Skills
Certification
LNGG
Additional information
Timeline
Generic

OKSANA FOMINA

Hamilton,Canada

Summary

Motivated and dedicated professional with experience in customer service, administrative support, and attention to detail. Seeking a part-time position as an Optometric Office Assistant to utilize my communication skills and passion for providing excellent patient care. Eager to contribute to the team and grow within the optometry field.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Hospitality Associate

McMaster University
11.2022 - 01.2023
  • Demonstrated exceptional customer service skills, consistently receiving positive customer feedback
  • Developed a task prioritization system for high-demand periods, reducing wait times by 20% during peak service hours and improving overall guest satisfaction
  • Maintained Health and Safety Standards by consistently upholding sanitation and health standards in all work areas, leading to zero health code violations during inspections by Implementing a daily checklist for cleaning and organization

Owner & Operator

Homemade Cuisine
01.2015 - 01.2022
  • Grew customer base by 50% within the first year through effective marketing strategies and a commitment to exceptional product quality, resulting in increased sales revenue
  • Accurately handled cash, credit, and debit transactions while delivering friendly, efficient customer service
  • Ensured maximum client satisfaction, delivered exceptional customer service, and provide efficient transactions management
  • Managed all customer interactions ensuring a positive experience and building long-term relationships, which resulted in an increase in repeat customers
  • Oversaw business operations including budgeting, financial planning, and inventory management
  • Handled product stocking, supply inventory, and quality control

Commercial Banking Specialist

OTP BANK
01.2007 - 01.2010
  • Managed a portfolio of 150+ SME clients, providing tailored financial solutions to support their growth and operational needs
  • Increased client base by 20% in three months by enticing companies to participate in the Salary Project by delivering engaging presentations and offering tailored credit lines, overdrafts, and insurance products to employees
  • Boosted Cross-Selling Revenue by 30% by Implementing effective cross-selling strategies promoting complementary banking products, such as credit lines, insurance, and deposits

Administrative Assistant

Cobra LTD
01.2003 - 01.2007
  • Maintained organized records of incoming and outgoing payments, supporting smooth daily operations
  • Ensured timely follow-up on outstanding balances, helping improve efficiency and cash flow
  • Resolved billing questions professionally, strengthening relationships with customers and vendors
  • Worked closely with team members to coordinate schedules and meet deadlines under pressure
  • Demonstrated strong attention to detail and responsibility when handling sensitive financial information

Education

Bachelor’s Degree - Finance and Credit

Moscow Academy of Economics And Law

Diploma - Commercial Activity Organization

Kharkiv College of Trade and Economics

Skills

  • Customer Service & Client Interaction – Friendly, respectful, and solutions-focused approach to every customer
  • Cash Handling & POS Operation – Confident handling cash, debit, and credit transactions accurately and efficiently
  • Inventory Support & Shelf Stocking – Experienced in unpacking pallets, restocking products, and organizing displays
  • Time Management & Task Prioritization – Use time-blocking and scheduling methods to stay organized and efficient
  • Team Collaboration & Communication – Proven ability to support team success through clear and consistent communication
  • Cleanliness & Safety Protocols – Adhere to hygiene, organization, and workplace safety standards
  • Digital Literacy – Comfortable using basic technology and teaching others; strong computer navigation skills
  • Guest relations
  • Cross-cultural awareness
  • Initiative and Self-motivation
  • Teamwork and collaboration
  • Reliable and responsible
  • Attention to detail
  • Multitasking Abilities
  • Customer satisfaction
  • Active listening
  • Scheduling staff
  • Customer retention

Certification

  • Enhanced Language Training, Centre for Skills Development Dec. 2024 - Mar.2025
  • Workplace Preparation Program, Mohawk College Sept. 2024 – Dec.2024
  • Workplace Communication Skills For Writing Professionally, Mohawk College May – Jun. 2024
  • OSLT (Occupation Specific Language Training) for Business, Mohawk College Oct. 2023 - Feb. 2024

LNGG

Trilingual - Ukrainian, Russian, English

Additional information

  • Driving License: G
  • Available to work evenings and weekends as required

Timeline

Hospitality Associate

McMaster University
11.2022 - 01.2023

Owner & Operator

Homemade Cuisine
01.2015 - 01.2022

Commercial Banking Specialist

OTP BANK
01.2007 - 01.2010

Administrative Assistant

Cobra LTD
01.2003 - 01.2007

Diploma - Commercial Activity Organization

Kharkiv College of Trade and Economics

Bachelor’s Degree - Finance and Credit

Moscow Academy of Economics And Law

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OKSANA FOMINA