Oksana Briukhovetska
Calgary,AB
Summary
Looking for a full-time position in a travel-related environment that offers professional challenges utilizing great time management, interpersonal, communication and problem-solving skills.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Tour Guide
Stift Melk
02.2023 - 01.2024
- Provided visitors with detailed information about historical site, area around it, its heritage, and its role in modern life.
- Offered 4 to 5 guided tours of museum in English, French, Ukrainian and Russian per day.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across weekend and holiday shifts.
Au Pair
Glösmann Family
08.2021 - 08.2022
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Improved children's language skills through engaging conversations and interactive language games.
Bilingual Customer Service Specialist
OneTwoTrip
11.2020 - 08.2021
- Worked with airlines and travel service providers to resolve issues of booking, exchange, and refund of tickets.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
- Managed approximately 60 incoming calls, emails and chat requests per day from customers.
- Translated website content and presentations from Ukrainian, Russian and English to French.
Hotel Front Desk Receptionist
Kyriad Hotel
07.2019 - 09.2019
- Contributed to positive work environment by effectively collaborating with colleagues across various departments.
- Resolved guest complaints diplomatically, maintaining guest satisfaction and hotel reputation.
- Collected room deposits, fees, and payments.
Education
Bachelor in Economics And Management - Economics
Grenoble Alpes University
Grenoble, France2020
Bachelor in Trade Management - Management
State University of Trade And Economics
Kyiv, Ukraine2020
Skills
- Microsoft Office
- Interpersonal Communication
- Cultural Awareness
- Organizational Skills
- Friendly, Positive Attitude
- Research
- Verbal and Written Communication
Languages
English
Full Professional
French
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Professional Working
Timeline
Tour Guide
Stift Melk
02.2023 - 01.2024
Au Pair
Glösmann Family
08.2021 - 08.2022
Bilingual Customer Service Specialist
OneTwoTrip
11.2020 - 08.2021
Hotel Front Desk Receptionist
Kyriad Hotel
07.2019 - 09.2019
Bachelor in Economics And Management - Economics
Grenoble Alpes University
Bachelor in Trade Management - Management
State University of Trade And Economics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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