Nnenna Blessing Okpara
Dartmouth
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Jumeirah Dar Al Masyaf
04.2021 - 07.2023
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Compiled information from files and research to satisfy information requests.
Head Waiter
Madinat Jumeirah Resort
04.2019 - 10.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collection Officer
Board Of Internal Revenue
06.2017 - 04.2018
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Determined when repossession would be best course of action, preparing appropriate documentation for Vehicle License process.
- Utilized sharp research skills to track down delinquent account information.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Contacted customers to discuss late payments and options for remitting amounts due.
Receptionist
Smart World Fashion House
04.2017 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier
Boncent Group
12.2016 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Master of Science - Development Economics(In View)
Dalhousie University
Halifax, NS09.2024
Bachelor of Science - Business Marketing(second Class Upper Honours)
Abia State University
Uturu Abia State,Nigeira07.2016
Skills
- Speaking
- Call Answering and Routing
- Keenness
- Customer Service
- Active Listening
- Web Browser Software
- Microsoft Windows
- Multi-Line Telephone Systems
- Microsoft Office SharePoint Server
- Hospitality Service
- Service-Orientation
- Writing
GENERAL SKILLS
Language: English
Hobby: Meeting new persons,Traveling,Reading
Timeline
Front Desk Receptionist
Jumeirah Dar Al Masyaf
04.2021 - 07.2023
Head Waiter
Madinat Jumeirah Resort
04.2019 - 10.2020
Collection Officer
Board Of Internal Revenue
06.2017 - 04.2018
Receptionist
Smart World Fashion House
04.2017 - 06.2017
Cashier
Boncent Group
12.2016 - 04.2017
Master of Science - Development Economics(In View)
Dalhousie University
Bachelor of Science - Business Marketing(second Class Upper Honours)
Abia State University
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