OKORO CHRISTIANA
Etobicoke,ON
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
Work History
Sales Executive -Small Medium-sized Enterprises
ROYAL EXCHANGE INSURANCE COMPANY LIMITED
01.2020 - 03.2023
- Acquired, developed and frequently serviced over 100 new accounts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Developed and maintained strong working relationships with professionals within assigned territory.
SALES TEAM LEAD
ROYAL EXCHANGE INSURANCE COMPANY LIMITED
01.2015 - 01.2019
- Identified and acted on growth opportunities and development options for business.
- Supported sales account managers by providing accurate and detailed reports.
- Developed knowledge of local business and market conditions to develop specialized merchandise.
- Educated clients on production and benefit protocols through in-depth training procedures.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
DIRECT SALES /FINANCIAL INSTITUTION
ROYAL EXCHANGE GENERAL INSURANCE CO. LTD
01.2013 - 01.2014
- Interface with bank assurance desk of bank for general businesses
- Maintaining persistent follow-up plans to ensure continuity of patronage
- Created financial strategies to optimize portfolio performance and reduce risk.
- Met customers in homes and businesses to discuss and demonstrate products.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Put together sales proposals and contracts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Wrote reports outlining activities and sales.
GRADUATE TRAINEE
ROYAL EXCHANGE GENERAL INSURANCE COMPANY LTD
06.2012 - 11.2012
- Worked in various departments to gain hands-on experience.
- Worked under supervision of senior employers to help plan and direct work of organization.
- Organized and maintained records.
- Used company reports to analyze sales, gross profit and inventory activity.
- Evaluated and interpreted data from experiments and surveys to support research projects.
- Administered coursework, graded assignments and provided constructive feedback.
- Coordinated with faculty members to develop course syllabi and materials.
Receptionist
PARAMOUNT INSURANCE BROKERS
06.2009 - 01.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Higher National Diploma - Insurance
Lagos State Polytechnic
Nigeria2009
High School Diploma -
Lagos State Polytechnic
Nigeria09.2005
Senior School Certificate -
Temidire Senior High SchoolOlodi Apapa
Nigeria2000
Skills
- SKILLS/ABILITIES
- Ability to learn, acquire knowledge and skills easily
- Effective team player
- Self-Motivated
- Ability to adjust to new and challenging work environment
- Ability to work under pressure and meet deadlines
- Good Team Player with Strong analytical mind
- Superb Time Management
- Sales Techniques
- Customer Relationship Management
Timeline
Sales Executive -Small Medium-sized Enterprises
ROYAL EXCHANGE INSURANCE COMPANY LIMITED
01.2020 - 03.2023
SALES TEAM LEAD
ROYAL EXCHANGE INSURANCE COMPANY LIMITED
01.2015 - 01.2019
DIRECT SALES /FINANCIAL INSTITUTION
ROYAL EXCHANGE GENERAL INSURANCE CO. LTD
01.2013 - 01.2014
GRADUATE TRAINEE
ROYAL EXCHANGE GENERAL INSURANCE COMPANY LTD
06.2012 - 11.2012
Receptionist
PARAMOUNT INSURANCE BROKERS
06.2009 - 01.2011
Higher National Diploma - Insurance
Lagos State Polytechnic
High School Diploma -
Lagos State Polytechnic
Senior School Certificate -
Temidire Senior High SchoolOlodi Apapa
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