OKONTA Ndidi Paul
CHARLOTTETOWN,PE
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
As a quality control and assurance inspector and manager i pay close attention to detail, an analytical thinker, problem-solver, good communication skills, knowledge of quality control techniques and tools, and understanding of relevant industry regulations and standards. I possess a strong sense of integrity and a commitment to maintaining high-quality standards throughout the organization.
Also my experience as a General manager gives me the responsibility for overseeing the overall operations of an organization or a specific department. My various expertise includes strategic planning, setting goals, managing budgets and resources, recruiting and training staff, and ensuring that operations run smoothly and efficiently. Also collaborating with different teams and stakeholders to achieve organizational objectives and meet customer expectations. Also good at making important decisions, managing risks, and addressing any issues or challenges that arise.
Overview
9
9
years of professional experience
Work History
General Manager
Swift Inspection Services
01.2021 - 06.2023
- Visual inspection
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Operated and maintained testing equipment.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Client Manager
LINKSO NIGERIA LIMITED
02.2019 - 01.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established performance and service goals and held associates accountable for individual performance.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Inspector in Quality Assurance and Quality Control
Friedlandergroup Benin
01.2018 - 01.2019
- Inspection of weld
- Collected and logged client feedback about service experience to identify areas for improvement.
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
- Partnered with other departments and confirmed fulfillment of client needs.
- Escalated client complaints and feedback
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Completed precise measurements using special tools.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Developed and implemented inspection processes to define criteria and quality control measures.
- Conducted data review and followed standard practices to find solutions.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Performed routine maintenance and calibration on testing equipment.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Performed tests and inspections to conform to established standards.
Inspector in Quality Assurance and Quality Control
RAMOULF CONSULT LIMITED
04.2016 - 11.2017
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Conducted investigations into questionable test results.
- Recorded and organized test data for report generation and analysis.
- Performed routine maintenance and calibration on testing equipment.
- Created testing protocols to be used across product lines.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
GENERAL MANAGER
RESOURCE CHURCHILL LIMITED
01.2014 - 07.2016
- Act as general project manager for all projects Liaises with all project groups on the management of every aspect of the project Responsible for effective and efficient management of all projects Follow up on relevant personnel involved in project execution until completion Prepare company quotations and company registration with relevant clients and Authorities Preparing training programs with our partners and conducting them
- Liaise with clients, and represent the company in meetings Deploy resources of the company or maximum yield and performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
BSc - PRODUCTION ENGINEERING
2010
DIPLOMA - COMPUTER ENGINEERING
2005
undefined
2002
Skills
- Ability & Willingness to Learn
- Quality Control
- Visual Inspection
- Coating Preparation
- Fabrication Inspection
- Inspection Procedures
- Inspection and Examination
- Reviewing Test Results
- Equipment Testing and Calibration
- Market Growth
- Sound Judgment
- Problem Resolution
- Purchasing and Planning
- Administrative Skills
- Project Planning
- Operations Management
- Purchasing and Planning
- Administrative Skills
- Project Planning
- Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager - Swift Inspection Services
01.2021 - 06.2023
Client Manager - LINKSO NIGERIA LIMITED
02.2019 - 01.2021
Inspector in Quality Assurance and Quality Control - Friedlandergroup Benin
01.2018 - 01.2019
Inspector in Quality Assurance and Quality Control - RAMOULF CONSULT LIMITED
04.2016 - 11.2017
GENERAL MANAGER - RESOURCE CHURCHILL LIMITED
01.2014 - 07.2016
UNIVERSITY OF BENIN - BSc, PRODUCTION ENGINEERING
UNIVERSITY OF BENIN - DIPLOMA, COMPUTER ENGINEERING
CALEB INTERNATIONAL COLLEGE - ,
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