Okiemute Valentina Akpotu
Lagos
Summary
A productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Confident and successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs.
Further success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Overview
13
13
years of professional experience
Work History
Administrative Assistant Supervisor
Hifinity Ventures Nigeria Ltd
01.2022 - Current
- Anticipate staffing needs by analyzing workflow and strengths of employees.
- Maintained policy and procedure manuals and documented processes.
- Hired, trained and evaluated staff, taking corrective action for disciplinary issues.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Made recommendations to solve challenges and developed strategy for change.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Monitored front areas so that questions could be promptly addressed.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Organized company events such as holiday parties or team outings that promoted a sense of camaraderie among employees.
- Increased efficiency in the department by delegating tasks to administrative assistants and monitoring progress.
- Anticipated staffing needs by analyzing workflow and strengths of employees.
Logistics Supervisor
Anthoreen Ventures
01.2021 - 01.2022
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Reviewed order data to verify transactions and shipping dates.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Created policies based on performance data analysis to reduce costs and maintain efficiency.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Kept corporate departments and customers updated on critical shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Direct Sales Supervisor
Stanbic IBTC Bank
01.2018 - 01.2021
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed and enforced policies and procedures for compliance with company policies.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Maintained up-to-date knowledge of products and services offered to customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored daily sales performance and provided feedback to each team member.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Customer Care Service Representative
Martec Communications DSTV
12.2012 - 01.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed supplier deliveries around client needs to increase client retention.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Filing Clerk (NYSC)
Ministry Of Finance
01.2012 - 01.2013
- Optimized information gathering and presentations with implementation of practical filing system.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- .
- Maintained physical and computer-based filing systems.
- Examined, categorized, and sorted incoming documents.
- Restored old files and archived completed files for future reference.
- Create, implement and monitor filing systems for easy retrieval of records.
- Compiled and inventoried documents for archival.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Maintained log books and spreadsheets documenting file data and storage receipts.
Education
Ph.D. - Business Administration
University Of Benin
Benin City12-2022
MBA - Business Administration
Novena University
05-2019
Bachelor of Arts - International Relations
Houdegbe North American University
07.2012
High School Diploma -
Brisco Commercial School
05.2006
Skills
- Excel Spreadsheets
- Detailed Meeting Minutes
- Workers' Compensation Knowledge
- Labor Relations
- Sales Plan Implementation
- Employee Training
- Records Management Systems
- Process Optimization
- Mail Management
- Account Reconciliation
- Staff Motivation
- Compensation and Benefits
- Records Preparation
- Employee Timesheet Processing
- Risk Management
- Business Administration
- Business Planning
- Business Correspondence
- Internal Communications
- Closing and Contract Negotiations
Additional Information
References
ON REQUEST
Languages
English
Native or Bilingual
Timeline
Administrative Assistant Supervisor
Hifinity Ventures Nigeria Ltd
01.2022 - Current
Logistics Supervisor
Anthoreen Ventures
01.2021 - 01.2022
Direct Sales Supervisor
Stanbic IBTC Bank
01.2018 - 01.2021
Customer Care Service Representative
Martec Communications DSTV
12.2012 - 01.2017
Filing Clerk (NYSC)
Ministry Of Finance
01.2012 - 01.2013
Bachelor of Arts - International Relations
Houdegbe North American University
High School Diploma -
Brisco Commercial School
Ph.D. - Business Administration
University Of Benin
MBA - Business Administration
Novena University
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