Summary
Overview
Work History
Education
Skills
Timeline
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Okiemute Akposheri

Airdrie,AB

Summary

Results-driven professional with 6+ years of experience leveraging analytical thinking and creativity to deliver impactful solutions in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Customer Experience Specialist

DealDash
Calgary, Alberta
01.2023 - 01.2024
  • Demonstrated exceptional multitasking abilities by adhering to a structured daily schedule involving addressing customer needs through phone calls, simultaneous chats, and email responses.
  • Provided timely technical support to customers by addressing their queries effectively.
  • Ensured customer success and enjoyment in auctions by engaging in meaningful conversations, promptly resolving any concerns.

Claims Specialist

TD Bank
Calgary, Alberta
12.2019 - 01.2023
  • Investigated insurance claims, negotiated settlements, and demonstrated a high level of professionalism in customer communications.
  • Provided mentorship and guidance to new claims adjusters, offering expertise in internal claims procedures.
  • Utilized claims software systems to manage and track claims progress.

Financial Service Representative

CIBC
04.2017 - 11.2019
  • Engaged in proactive discussions with clients to identify their financial needs and offered relevant solutions.
  • Delivered exceptional client experiences with a track record of high customer service ratings.
  • Provided customers with mortgage and loan application process information.

Credit Specialist

Gatestone & co. inc.
07.2016 - 12.2016
  • Handled more than 90 calls daily while delivering customized solutions resulting in consistent positive feedback from customers.
  • Negotiated payments settlements with at-risk loan customers.

Education

Advanced Diploma - International Business

Niagara College
Niagara-on-the-Lake, ON
06-2014

Skills

  • Account Management
  • Claims Analysis
  • Risk Assessment
  • CRM System Proficiency
  • Advanced Analytical Skills
  • Client Relationship Management

Timeline

Customer Experience Specialist

DealDash
01.2023 - 01.2024

Claims Specialist

TD Bank
12.2019 - 01.2023

Financial Service Representative

CIBC
04.2017 - 11.2019

Credit Specialist

Gatestone & co. inc.
07.2016 - 12.2016

Advanced Diploma - International Business

Niagara College

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Okiemute Akposheri