Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Okiemute Akposheri

Calgary,AB

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

7
7
years of professional experience

Work History

Customer Support Specialist

DealDash
01.2023 - 09.2023
  • Adhered to a daily schedule encompassing phone calls, simultaneous chats, and email responses to provide comprehensive customer support
  • Engaged in meaningful conversations with customers to identify and resolve issues, ensuring their success and enjoyment in auctions
  • Provided real-time, top-tier responses, consistently exceeding customer expectations by going the extra mile for their satisfaction
  • Completed meticulous follow-up documentation for each customer ticket, contributing to streamlined processes
  • Tailored solutions to customer needs, fostering positive and memorable customer experiences
  • Owned professional development by reflecting on past interactions, proactively identifying opportunities, and taking initiative.

Auto Claims Adjuster

Intact Insurance
Calgary, AB
01.2021 - 01.2023
  • Managed multiple cases simultaneously while meeting established deadlines.
  • Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
  • Prepared detailed reports summarizing all aspects of the claims process.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Established relationships with attorneys, medical providers and other service providers who assist in the resolution of claims.

Financial Service Representative

CIBC
Regina, SK
04.2017 - 11.2019
  • Strong focus on excellent client experience in every client interaction
  • Answered over 70 calls per shift to assist with questions about retail banking.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recommended financial solutions in cash management, unsecured & secured lending and investment to meet client day-day banking needs.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.

Client Relationship Officer

TelePerformance
Toronto, ON
06.2016 - 03.2017
  • Managed multiple accounts simultaneously while providing superior service quality.
  • Resolve customers’ complaints via phone and email
  • Identified potential opportunities for upselling or cross-selling products and services.
  • Developed customized solutions based on individual customer requirements.
  • Assisted with placement of refunds and maintaining confidentiality between the customer
  • Implemented an outbound policyholder communications process to increase customer service satisfaction and improve retention result.

Education

Bachelor of Commerce - Business Management

Ryerson University
Toronto, ON
06.2016

International Business

Niagara College
Welland, ON
06-2014

Skills

  • Years of experience providing excellent Customer Service
  • Possess excellent interpersonal communication, negotiation, relationship management and sale skills
  • Excellent ability to work creatively and analytically with exceptional attention to detail in a fast-paced, problem solving environment and meet deadlines
  • Great team player with excellent ability to work independently, multi-task and manage workload in an ethical manner using sound judgement
  • Highly skilled in Advanced MS Office Suite, AS400, MS SharePoint, and high capacity in learning new applications

Volunteer Experience

  • Joy Overflow international church, Calgary AB
  • Travel Agent (Placement) – Exquisite Travel, Toronto
  • Seneca Orientation Leader – International Student Office Seneca College, Toronto
  • Seneca College First Generation Call Campaign Representatives – Seneca College, Toronto ON

References

References available upon request.

Timeline

Customer Support Specialist

DealDash
01.2023 - 09.2023

Auto Claims Adjuster

Intact Insurance
01.2021 - 01.2023

Financial Service Representative

CIBC
04.2017 - 11.2019

Client Relationship Officer

TelePerformance
06.2016 - 03.2017

Bachelor of Commerce - Business Management

Ryerson University

International Business

Niagara College

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Okiemute Akposheri