Okegbola Opeyemi
Toronto,ON
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TUNNEX MEGA INVESTMENT SERVICES
10.2022 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service through quality control procedure.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Chi Pharmaceutical Limited
06.2021 - 10.2022
- Increased customer traffic count by 25% growth and retail sales by 120%.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Officer
Worldwide Healthcare
07.2018 - 06.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with other departments within the organization on various projects.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Bachelor of Science - Political Science
University of Ibadan
01.2017
Skills
- Operation monitoring
- Task prioritization
- Call Management
- Data Collection
- Forecast demand
- Quality Assurance Control
- Conflict Resolution
- Tactful and Diplomatic
Timeline
Customer Service Representative
TUNNEX MEGA INVESTMENT SERVICES
10.2022 - Current
Customer Service Representative
Chi Pharmaceutical Limited
06.2021 - 10.2022
Customer Service Officer
Worldwide Healthcare
07.2018 - 06.2022
Bachelor of Science - Political Science
University of Ibadan
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