Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Okechukwu Jonathan Irokwe

London,Canada

Summary

Results-driven Business Analyst with a proven track record at United Bank for Africa and Black Tech Hub, enhancing customer onboarding processes, and automating workflows. Skilled in SQL and stakeholder engagement, I reduced onboarding time by 15%, significantly improving customer experience and operational efficiency. Adept at driving change and delivering impactful solutions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Analyst

Black Tech Hub Canada
05.2023 - Current
  • Orchestrated the design and implementation of an automated hotel reservation system, boosting operational efficiency by 20% and reducing booking errors by 30%
  • Crafted comprehensive Business Requirements Documents (BRDs) and detailed functional specifications, ensuring solutions aligned seamlessly with business needs and objectives
  • Enhanced the understanding of key business decisions through effective capacity planning, analyzing of information, presentation preparation, and providing reports
  • Facilitated key Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives), leading to improved team collaboration and strict adherence to project timelines
  • Conducted thorough system testing and led end-user training sessions, ensuring a smooth implementation and high end-user adoption of new systems
  • Maintained a detailed Requirements Traceability Matrix (RTM) to track requirements through the project lifecycle, ensuring all requirements were fulfilled and every milestone was achieved

Business Analyst

United Bank for Africa (UBA) PLC
, Nigeria
08.2019 - 04.2023
  • Company Overview: Nigeria
  • Drove a customer onboarding process overhaul by leveraging SQL data analytics to pinpoint bottlenecks
  • Streamlined workflows that reduced onboarding time by 15%, improved data accuracy by 25%, and reduced required forms by 50%, significantly enhancing customer experience
  • Spearheaded the implementation of an automated account creation system, eliminating manual bottlenecks and ensuring full compliance with internal policies and regulatory standards
  • Designed and deployed an automated retail loan approval workflow, reducing loan processing turnaround time by 40% and increasing loan disbursement rates by 25%
  • Managed cross-functional stakeholder engagement and led requirements elicitation workshops, ensuring seamless integration of new solutions into existing banking systems
  • Led comprehensive User Acceptance Testing (UAT) and coordinated employee training programs, ensuring smooth transitions to new systems and high user adoption rates across multiple branches
  • Nigeria

Business Development Analyst

United Bank for Africa (UBA) PLC
, Nigeria
04.2011 - 07.2019
  • Company Overview: Nigeria
  • Core Banking Migration: Directed the end-to-end migration to the Finacle core banking platform, improving transaction speeds by 20% and reducing system downtime by 30%
  • Data Quality & Compliance: Performed detail-oriented data validation and cleansing on migrated datasets, ensuring high data integrity and full regulatory compliance throughout the transition
  • Cross-Department Collaboration: Collaborated closely with IT, Operations, and Risk teams to fine-tune system performance and align technology solutions with business needs, improving operational efficiency
  • Training & Change Management: Developed comprehensive training materials and facilitated workshops to support the new system transition and enhance employee upskilling
  • Utilized Strategic Planning to enhance reliability in business processes
  • Post-Migration Support: Proactively monitored post-migration system performance, swiftly resolving bottlenecks to maintain optimal operational efficiency and user satisfaction
  • Nigeria

Education

Master of Science - Economics

Michael Okpara University of Agriculture
Nigeria

Master of Science - Statistics

Michael Okpara University of Agriculture
Nigeria

Bachelor of Science - Statistics

Michael Okpara University of Agriculture
Nigeria

Skills

  • Requirements gathering
  • BPMN
  • Workflow automation
  • Gap analysis
  • Solution design
  • Continuous improvement
  • Advanced SQL querying
  • Power BI dashboard development
  • Tableau
  • Excel (pivot tables, macros)
  • Data visualization
  • Agile (Scrum, Kanban)
  • Waterfall project delivery
  • Sprint planning
  • Stakeholder engagement/management
  • Change management
  • ERP systems (Microsoft Dynamics 365)
  • CRM platforms
  • Collaboration tools (Jira, Confluence, SharePoint)
  • Communication
  • Training facilitation
  • Report writing
  • Business case development
  • Finacle (core banking system)
  • SQL (database queries, data modeling)
  • Power BI (interactive reporting, dashboard creation)
  • Excel (advanced analytics)
  • Microsoft Office Suite
  • Microsoft Visio
  • Workflow design and automation

Certification

  • Certified Business Analysis Professional (CBAP), International Institute of Business Analysis (IIBA)
  • PMI Professional in Business Analysis (PMI-PBA), Project Management Institute (PMI)
  • Project Management Professional (PMP), Project Management Institute (PMI)
  • PMI Agile Certified Practitioner (PMI-ACP), Project Management Institute (PMI)
  • Certified Scrum Product Owner (CSPO), Scrum Alliance
  • Certified Scrum Master (CSM), Scrum Alliance
  • Canadian Securities Course (CSC), Canadian Securities Institute
  • Canadian Investment Funds Course (CIFC), Investment Funds Institute of Canada

Accomplishments

  • MVP Staff award winner in UBA for 2021, 2022

Languages

English
Professional

Timeline

Business Analyst

Black Tech Hub Canada
05.2023 - Current

Business Analyst

United Bank for Africa (UBA) PLC
08.2019 - 04.2023

Business Development Analyst

United Bank for Africa (UBA) PLC
04.2011 - 07.2019

Master of Science - Economics

Michael Okpara University of Agriculture

Master of Science - Statistics

Michael Okpara University of Agriculture

Bachelor of Science - Statistics

Michael Okpara University of Agriculture

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Okechukwu Jonathan Irokwe