Summary
Overview
Work History
Education
Skills
Timeline
Generic

OKECHUKWU IROKWE

Winnipeg,MB

Summary

i am self motivated and very passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Highly detail-oriented and professional person who successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Business/Branch Manager

United Bank for Africa Plc
04.2011 - 03.2023
  • Delivered a major part in advising customers of high level financial solutions from a range of available investment and credit banking solutions
  • Through asking thoughtful financial questions, engaged with customers and created positive experiences to retain and deepen relationships
  • Won back multiple customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns; raising matters as appropriate to superiors while maintaining confidentiality and accuracy
  • Acted as a point of contact for the branch staff in handling customer issues
  • Maintained professional space in common areas as per marketing and regulatory guidelines
  • Worked closely with existing and prospective customers to provide financial reviews, discuss portfolio updates and suggest additional personalized solutions based on their financial needs
  • Acquainted self of emerging industry issues, evolving regulations and industry codes of conduct as well as participate in process improvement opportunities to protect the interests of the organization
  • Strived to achieve and improve service level agreements and productivity targets
  • Participated fully as a team member, helped built a positive and diverse work environment, willingly assisted and mentored others in the completion of work activities, and address communication issues efficiently

Profit Centre Manager

United Bank for Africa plc
, Abia State
05.2009 - 04.2011
  • Met scorecard goals by generating new businesses for the bank through effective sales strategies
  • Built customer confidence on emerging digital banking trends by educating them on UBA plc’s Credit facilities, mobile, ATM, and Online banking platforms
  • Booked quality assets and ensured effective portfolio monitoring for early detection of defaults
  • Recommended improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
  • Ensured accurate preparation of documents to reflect business intentions consistent with relevant regulations and United Bank for Africa plc’s Code of Conduct and Ethics
  • Developed an in-depth understanding of customer and prospect business needs and provided appropriate international trade finance solutions to meet identified needs where necessary.

Relationship Officer

United Bank for Africa
, Abia State
08.2006 - 05.2009
  • Managed clients' investment portfolios to ensure financial success, discussed major financial goals of clients, and accordingly sold bank products, Personal and Commercial Advisory Services/financial solutions
  • Developed full banking and wealth advisory relationships with clients, incorporating broad wealth management platforms, full-service, and online brokerage, and robust trust business
  • Built consistent and specific sales strategies, priorities, targets, performance standards, and marketing plans
  • Proactively managed the asset and liability generation process.

Accounts Officer

STANDARD TRUST BANK PLC
06.2005 - 08.2006

Signed on retail accounts for artisans, SMEs and other fast moving consumable dealers.

opened and managed over 3000 salary accounts for Abia state civil servants.

created consumer loans for the salary earners .

Brank Operations Officer

12.2004 - 06.2005
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Paid attention to detail while completing assignments.

Customer Service Officer

02.2004 - 12.2004
  • Exhibited professional behavior during customer interactions
  • Accurately posted customer deposits and withdrawals and performed cash and security checks at end of business day
  • Complied with regulation and bank’s policy while issuing custom duty receipts, bank draft and cheque payments
  • Passionately assisted customers to satisfactorily carry out their banking transactions
  • Ensured customers enquiries were promptly attended to in a polite and professional manner in-person, over multiline telephone, and social media handles
  • Delivered personal customer experience while interacting with customers
  • Collaborated with the marketing team to create awareness of the bank’s products and campaigns which increased customer base
  • Confidently met with new personal and corporate account holders to ensure proper KYC (Know Your Customer) is carried out on them to prevent fraud, identity theft.

Education

Master of Science - Economics

Michael Okpara University of Agriculture Umudike
Umuahia Abia State
09.2018 - 05.2022

M.SC. - STATISTICS (TIME SERIES ANALYSIS

Michael Okpara University Of Agriculture Umudike

B.SC. - STATISTICS

Michael Okpara University of Agriculture Umudike

Skills

Skills and Abilitiesundefined

Timeline

Master of Science - Economics

Michael Okpara University of Agriculture Umudike
09.2018 - 05.2022

Business/Branch Manager

United Bank for Africa Plc
04.2011 - 03.2023

Profit Centre Manager

United Bank for Africa plc
05.2009 - 04.2011

Relationship Officer

United Bank for Africa
08.2006 - 05.2009

Accounts Officer

STANDARD TRUST BANK PLC
06.2005 - 08.2006

Brank Operations Officer

12.2004 - 06.2005

Customer Service Officer

02.2004 - 12.2004

M.SC. - STATISTICS (TIME SERIES ANALYSIS

Michael Okpara University Of Agriculture Umudike

B.SC. - STATISTICS

Michael Okpara University of Agriculture Umudike
OKECHUKWU IROKWE