Okache Susan Adama
Stoney Creek,ON
Summary
Detail-oriented Program & Quality Coordinator with 12+ years of experience supporting multi-team workflows, validating content and data, managing documentation accuracy, and coordinating complex projects across healthcare, nonprofit, and international environments. Skilled in QA testing, issue tracking, LMS-style content validation, and ensuring high-quality deliverables. Known for exceptional attention to detail, strong communication, and the ability to manage multiple priorities in fast-paced environments.
Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Outreach & Program Coordinator
Viedial Healthcare Corp
Canada
01.2026 - Current
- Improved content accuracy by validating onboarding documents and correcting errors, resulting in a 35% reduction in rework.
- Strengthened workflow consistency by documenting processes and updating guidance, improving team alignment.
- Enhanced system usability by troubleshooting client issues, reducing support requests by 25%.
- Increased efficiency by coordinating cross-team communication, reducing delays in service activation.
- Supported quality standards by reviewing client files for completeness, improving compliance.
Program Operations Administrator (FMM 2)
International Organization for Migration (IOM)
Nigeria
05.2024 - 12.2025
- Improved data quality by validating multi-site submissions, increasing reporting accuracy by 45%.
Senior Program Assistant, DDRR Program
International Organization for Migration (IOM)
Nigeria
07.2019 - 04.2024
- Improved content accuracy by reviewing and validating program data, reducing discrepancies by 40%.
- Strengthened documentation workflows by creating standardized tools, improving consistency across teams.
- Enhanced issue tracking by identifying errors and coordinating corrections, improving reporting reliability.
- Supported multi-team coordination by managing communication and updates, reducing delays.
- Increased quality standards by documenting processes and lessons learned, improving team performance.
Senior Program Officer
AHNI/FHI360/SIDHAS Project
Nigeria
02.2016 - 06.2019
- Improved reporting accuracy by validating partner submissions, reducing errors by 50%.
- Strengthened workflow efficiency by coordinating multi-stakeholder tasks, improving on-time delivery.
- Enhanced documentation quality by developing tracking tools, increasing consistency across 56+ partners.
- Supported issue resolution by analyzing discrepancies and recommending fixes, improving data integrity.
- Improved team alignment by facilitating communication, reducing misunderstandings and delays.
Education
MBA - Business Administration (General)
University Central Nicaragua
BA - English Language
University of Maiduguri
NigeriaProject Administration Diploma Certificate - undefined
Academy of Career Learning
Toronto, Canada01-2025
Project Management Professional Certificate - undefined
PMI
01-2022
Skills
- Quality Assurance: Content validation, issue tracking, testing workflows, documentation accuracy
- LMS & Content Tools: LMS-style platforms, content upload workflows, media QA (videos, PDFs, assessments)
- Project Coordination: Multi-team alignment, timeline management, task tracking, cross-functional communication
- Systems & Software: MS Excel (advanced), Access, SharePoint, Teams, OneDrive, Google Workspace
- Workflow Tools: Drawio, collaboration platforms, project management tools (Asana-equivalent experience)
- Digital Accessibility: Closed captioning checks, content usability, permission/filters validation
- AI & Automation: AI-supported documentation, workflow automation, content review
Accomplishments
- Service activation delays reduced by 25%
- Supervised team of Six staff members.
- Reduced program costs 85% through implementation of strategic improvements.
- Grew membership base by 35% in six months.
- Improved documentation accuracy by 40% through standardized templates and QA processes.
- Strengthened coordination across 12+ sites, improving responsiveness and workflow alignment.
- Reduced issue resolution time by 30% through structured tracking and escalation.
- Supported multiple content-related initiatives by coordinating cross-functional tasks and timelines.
Languages
English
Native or Bilingual
French
Elementary
Certification
- Project Management Professional (PMP) License - [2022 to date]
Timeline
Community Outreach & Program Coordinator
Viedial Healthcare Corp
01.2026 - Current
Program Operations Administrator (FMM 2)
International Organization for Migration (IOM)
05.2024 - 12.2025
Senior Program Assistant, DDRR Program
International Organization for Migration (IOM)
07.2019 - 04.2024
Senior Program Officer
AHNI/FHI360/SIDHAS Project
02.2016 - 06.2019
BA - English Language
University of Maiduguri
Project Administration Diploma Certificate - undefined
Academy of Career Learning
Project Management Professional Certificate - undefined
PMI
MBA - Business Administration (General)
University Central Nicaragua
CORE COMPETENCIES
- Quality Assurance
- LMS Content Testing
- Issue Investigation
- Documentation Governance
- Project Coordination
- Multi-Project Management
- Attention to Detail
- Technical Troubleshooting Cross-Functional Communication
- Workflow Optimization
- Fast-Paced Environment Adaptation Process Improvement
- Task Prioritization
- Deadline Management