Ohunene Oluwatosin Olayemi
Winnipeg
Summary
Dedicated and results-driven professional with a strong background in enhancing customer satisfaction. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
HGS - Hinduja Global Solutions
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Complaint Management Officer
Polaris Bank Limited
09.2022 - 12.2023
- Handled customers' complaints across all the bank's complaint channels, provided timely resolutions as appropriate, and ensured the accuracy of requests logged, resolved, and escalated where appropriate.
- Communicated issues and resolutions to appropriate stakeholders.
- Involved in the preparation and rendition of CBN monthly complaints report. Represented the team in meetings that required the team's input.
- Investigated the possible causes of anomalies and recommended pain points to various stakeholders, including the Process Re-Engineering Department.
Customer Service Representative
Globalcom Limited
07.2019 - 08.2022
- Efficiently handled a high volume of inbound and outbound calls professionally while providing accurate, valid, and complete information.
- Resolve customer complaints, issues, and inquiries promptly and effectively through phone, live chat, and email.
- Assist customers with troubleshooting and resolving technical issues related to products or services and escalate unresolved issues to the appropriate technical team when necessary.
- Identify and seize opportunities to upsell additional services or products to customers when appropriate, boosting overall sales revenue
- Conducted customer feedback surveys and implemented improvements based on the gathered insights
- Maintained up-to-date knowledge of company services, policies, and procedures to assist customers effectively.
Office/Admin Assistant
AB Offshore Marine Services Limited
01.2018 - 05.2019
- Prepared and prioritized calendars and correspondence
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Used voice recorder or notepad to compose and transcribe meeting minutes
- Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials
Education
Bachelor of Science - Accounting
Afe Babalola University
10.2017
Grade 12 - undefined
Citadel International College
07.2013
Skills
- Skilled in engaging with customers and team members effectively
- Excellent communication, presentation and reporting skills
- Organizational and Team Collaboration skills
- Resourceful in resolving customer queries and handling various inquiries
- Efficient in planning, multitasking, and managing time in a dynamic work environment
- Proficient in the use of Microsoft Excel packages
- Data Analysis (Intermediate Level)
Certification
Police Check Certificate
Languages
English
Full Professional
Timeline
Customer Service Specialist
HGS - Hinduja Global Solutions
08.2024 - Current
Complaint Management Officer
Polaris Bank Limited
09.2022 - 12.2023
Customer Service Representative
Globalcom Limited
07.2019 - 08.2022
Office/Admin Assistant
AB Offshore Marine Services Limited
01.2018 - 05.2019
Grade 12 - undefined
Citadel International College
Bachelor of Science - Accounting
Afe Babalola University
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