GERTRUDE AWEH

Led the creation of the e-commerce website, facilitating access to a diverse range of books, prioritizing quality and affordability. Focused on becoming the premier book distributor in the UK, managing a £90,000 budget.

• Communicated regularly with stakeholders to understand their requirements and expectations for the project outcome.
• Ensure appropriate documentation and tracking of issues, including delegating and tracking action of responsible team member.
• Creation and implementation of project plans, according to the decided approach and technology platform to meet solution requirements with the appropriate IT and business teams.
• Providing guidance to company management and project teams to ensure the adherence of Scrum practice for the implementation of all project work.•
• Validating and reviewing requirements document, process maps, wireframes, user stories and defining acceptance criteria.

• Transformed ongoing livelihoods and economic inclusion through vocational and technical skill acquisition programs to improve economic inclusion, poverty alleviation, empowerment and employability outcomes, thereby increasing citizens' employability rate by over 75% according to State statistics.
• Strengthened and maintained optimal staff levels by effectively tracking staff performance and initiating recruitment processes to identify talent.
• Effected implementation of work processes to ensure employee harmony, which increased the general sense of wellbeing among teams.
• Wrote detailed narrative reports for use in investigations and budgeting.
• Improved vocation school syllabus to accommodate people living with disability in the state as the Education counselor for the model skill acquisition centre, which was applied across the ministry’s 18 skill centers.
• Introduced a user-friendly electronic filing system, which reduced file retrieval time by 30%.

• Monitored live CCTV feeds of 25 assigned areas in Lagos.

• Promptly attended to traffic related issues through the emergency CRM hotlines (112 & 767).

• Invented modern technology to determine traffic situations in the State, reducing vehicular traffic by 30%.

• Reduced accident rate by 30%, by installing high-visibility signboards.

• Planned and conducted orientation sessions across 36 states in Nigeria.

• Negotiated with 774 local government and 36 state officials to secure additional resources to enhance program offerings without exceeding budget.

• Spearheaded the Program Process team, tasked with enhancing processes and increasing efficiency within programs and across other departments; achieved a 40% increase in on-time delivery of projects and saved 200+ hours of work per month through process improvements.

• Initiated advice, guidance, and assistance in determining/developing appropriate program responses to economic and governance assistance needs; whilst analyzing and reporting on the program's performance.

• Implemented a multi-faceted quality assurance review process to ensure efficient and sustainable information programming, improving information reach by more than 200% compared to the previous five (5) years.

• Streamlined processes within programs and between departments, leading to a 50% reduction in the turnaround time of proposal processes; implemented a new system which facilitated communication across teams and improved efficiency by 30%.