Ogochukwu Olumba
Waterloo,ON
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead Retail Sales
UNION BANK OF NIGERIA PLC (finance)
08.2022 - 04.2024
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
Teen Mentor
NEW BREATH CHURCH
03.2021 - 06.2022
- Assisted mentees with goal-setting strategies, tracking progress towards short-term and long-term objectives.
- Promoted healthy lifestyle choices through discussions on nutrition, exercise, and stress management techniques.
- Fostered increased participation in extracurricular activities for personal enrichment purposes while balancing academic commitments.
- Organized engaging workshops and group activities to foster teamwork, leadership skills, and personal growth among mentees.
Marketing Manager
BIG APPLE INDUSTRIES LTD (bakery)
05.2018 - 12.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Teaching Assistant
ADO GIRLS SECONDARY SCHOOL
10.2016 - 12.2017
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Education
Post-graduate Business Administration Management -
Conestoga College
BSc Economics -
Abia State University
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Certification
- Foundations of Digital Marketing & E Commerce (Google), BVB46SKKF8DE, 2023
- Sustainability E-learning Course, 2023
Nonworkexperience
- Have ability to organize community function.
- Have ability to counsel.
Workhighlights
I am a professional with over six years of experience in Client Relations, Sales, and Customer Relationship Management Experience. I specialize in delivering exceptional support and driving successful sales through a proactive, results-oriented approach. My leadership and team coordination skills enable me to excel in active environments. I bring cross-cultural awareness and strategic understanding, positioning me as a valuable asset for success in global markets. Combined with trade, marketing, CSR, sales, and risk management knowledge, I succeed in raising cooperation within multifaceted business environments.
Volunteer Experience
Nigeria Red Cross, Engaged in volunteer work dedicated to fostering inclusivity, diversity, and community development, helping to care for children with disabilities. Contributed time and skills to support various initiatives.
Languages
English
Full Professional
Additional Information
have strong computer skills,including microsoft office 365 suite.
Timeline
Team Lead Retail Sales
UNION BANK OF NIGERIA PLC (finance)
08.2022 - 04.2024
Teen Mentor
NEW BREATH CHURCH
03.2021 - 06.2022
Marketing Manager
BIG APPLE INDUSTRIES LTD (bakery)
05.2018 - 12.2020
Teaching Assistant
ADO GIRLS SECONDARY SCHOOL
10.2016 - 12.2017
Post-graduate Business Administration Management -
Conestoga College
BSc Economics -
Abia State University
- Foundations of Digital Marketing & E Commerce (Google), BVB46SKKF8DE, 2023
- Sustainability E-learning Course, 2023
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