Ogo Onuoha
Barrie,Ontario
Summary
Scrum Master and Junior Agile Project Manager with 5+ years of experience in leading cross-functional teams, implementing Agile methodologies, and enhancing team productivity. Skilled in facilitating Agile ceremonies, managing product backlogs, and resolving impediments. Proficient in JIRA, Trello, and Microsoft Office Suite. Committed to delivering projects on time and within budget.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scrum Master/Junior Project Manager
Skilldemie Canada
01.2024 - Current
- Spearheaded development and successful launch of a new mobile application as Scrum Master for 2 teams consisting of 18 members. Achieved project completion two months earlier than planned and attracted an impressive user base of 100,000 within the initial quarter.
- Enhanced sprint planning accuracy by implementing story point estimation and capacity planning techniques, resulting in a 40% improvement.
- Resolved 50+ impediments within an average of less than 2 business days.
- Implemented continuous improvement process resulting in 20% increase in team velocity within 6 months
- Collaborated with Product Owners to enhance the product backlog by decreasing backlog items by 30%, while ensuring improved clarity and value alignment
- Organized and facilitated 4 successful large-scale planning events (PI Planning) for a program of 8 teams, aligning objectives across multiple sprints
- Coordinated project activities, ensured timely completion, and maintained project documentation
- Managed projects with budgets up to $500,000 and attained a 95% on-time delivery rate
- Participated in professional development programs for skill enhancement and staying updated with industry changes
- Stayed current with best practices by completing 20+ hours of annual training.
Junior Project Associate
Colvia InnoTech Limited
09.2017 - 01.2022
- Supported the management of a portfolio of 3 IT infrastructure projects, contributing to successful completion, 5% under budget.
- Assisted in developing project schedules and resource allocation plans, resulting in a 20% increase in resource utilization
- Conducted research and data analysis to enhance decision-making processes, resulting in improved project timelines and cost estimates.
- Collaborated with QA team to implement innovative testing procedures, resulting in a 35% decrease in post-launch issues.
- Maintained and updated project risk register, mitigating 90% of identified risks before project impact
- Organized and facilitated weekly team meetings, increasing stakeholder engagement by 40%.
- Assisted in the creation of project proposals, contributing to a 25% increase in successful bids.
Banking Advisor
First City Monument Bank
11.2014 - 08.2017
- Adopted proactive approach to client engagement in branch and local vicinity, providing expert guidance that elevated client satisfaction scores by 20%
- Educated over 500 clients on digital banking solutions to streamline their banking experience, driving 15% increase in digital adoption
- Identified and capitalized on sales opportunities through needs-based consultations, achieving 110% of sales targets with 25% increase in new accounts
- Cultivated and maintained relationships with partners to maximize business opportunities and referrals, securing over 50 new corporate clients, resulting in a 25% increase in annual revenue
- Resolved client inquiries and issues with financial transactions promptly, decreasing average resolution times by 30%
- Developed cross-selling strategies, achieving a 20% increase in product penetration among existing customers, contributing $2.5M to the bottom line
- Built trusting client relationships through attentive service, improving retention rates by 10% year-over-year
- Utilized technology tools to deliver seamless and memorable client experience, driving sales and enhancing client retention.
Customer Support Associate
Diamond Bank PLC
06.2010 - 10.2014
- Led a team of 7 junior customer service representatives, providing guidance, coaching, and support to ensure consistent service quality, resulting in a 25% improvement in team performance indices
- Conducted weekly training sessions to enhance team members' product knowledge and customer interaction skills, leading to a 20% increase in first-contact resolution rates
- Assisted with handling customer inquiries and resolving issues under the supervision of senior team members, contributing to a 95% customer satisfaction rate
- Conducted customer satisfaction surveys and compiled feedback for analysis, contributing to process improvements that increased client satisfaction by 15%
- Collaborated with the marketing team to develop customer-centric content for the company's website and social media platforms, boosting client engagement by 20%.
Education
Global Business Management (Dean’s List) -
Georgian College
Barrie, ON01.2024
Bachelor of Arts, Mass Communication -
University of Nigeria, Nsukka
Nsukka01.2003
Skills
- Knowledge of project management software such as MS Project, Jira, Excel, Trello, Asana
- Sprint Planning
- Risk Identification
- Scrum processes
- Agile Project Management
- Leadership Skills
- Coaching and teaching abilities
- Team Collaboration
- Client Relationship Management
- Conflict Resolution
- Presentation Skills
- Excellent Communication
- Problem-Solving
- Time Management
- Customer Service
- Product Knowledge
- Market Analysis
- Negotiation and Persuasion
- Training and Development
- Leading scrum meetings
- Resource Allocation
- Backlog management
- Stakeholder Management
- Meeting facilitation
- Software process management
Certification
- Certified Scrum Master (CSM)- In progress
- Agile Project Management Cohort- Skilldemie
Timeline
Scrum Master/Junior Project Manager
Skilldemie Canada
01.2024 - Current
Junior Project Associate
Colvia InnoTech Limited
09.2017 - 01.2022
Banking Advisor
First City Monument Bank
11.2014 - 08.2017
Customer Support Associate
Diamond Bank PLC
06.2010 - 10.2014
Global Business Management (Dean’s List) -
Georgian College
Bachelor of Arts, Mass Communication -
University of Nigeria, Nsukka
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