Ogheneukaro OGBIGHELE
Victoria,Canada
Summary
Results-oriented tourism and partnership professional with extensive experience in cultivating strategic collaborations that enhance brand visibility and drive market growth. Expertise in fostering relationships with industry, corporate, and government stakeholders to boost tourism engagement. Strong proficiency in social media management, project management, and negotiation. Committed to leveraging these skills to further advance industry initiatives and partnerships.
Overview
12
12
years of professional experience
Work History
Outbound Customer Service Operator
Paladin Technologies
Victoria, Canada
01.2023 - Current
- Call out on any alarms received at the monitoring station
- Document any complaints from customer
- Escalate any issue
- Answered incoming customer inquiries in a timely and professional manner
- Handled customer complaints, providing appropriate solutions within the time limits
- Provided accurate information on which signal went off
Assistant Director of Marketing
Travel Trilz Limited
Nigeria, Nigeria
02.2021 - 07.2022
- Oversee the daily running of the business Developing strategies to hit sales target
- Go through travel packages to ensure the products are competitive to meet the needs of clients
- Handle customer's complaints and aim to meet the expectations of clients
- Liaise with travel partners, including hotels, destination management companies and airlines to manage booking
- Attend travel events and conferences to understand the industry better and sign new partnership
- Developed pricing models based on market conditions, competitive analysis, and customer feedback
- Maintained up-to-date knowledge of industry trends to remain competitive within the marketplace
- Supervised junior staff members in the planning and execution of promotional campaigns
Marketing Manager
Travel Trilz Limited
Nigeria, Nigeria
05.2019 - 01.2021
- Developed and implemented marketing plans for upcoming trips
- Analyzed market trends to identify potential opportunities for growth
- Conducted customer research to gain insights into consumer behavior
- Created content for promotional materials, including brochures, flyers, and websites
- Managed social media accounts and campaigns
- Attended world travel market to meet with industry leaders and partners
- Monitored competitors' activities to keep up with industry trends
Social Media Specialist
Travel Trilz Limited
Nigeria, Nigeria
09.2018 - 05.2019
- Developed and implemented social media strategies to increase brand awareness and engagement
- Created, edited, and managed content for various social media platforms including Facebook, Twitter, Instagram, YouTube
- Monitored emerging trends in digital media and marketing
- Identified target audiences and developed customer personas for campaigns
- Researched influencers in relevant industries to collaborate with for promotional activities
- Provided feedback on website design changes related to social media integration
- Identified opportunities for new partnerships or collaborations with other brands or organizations
Operations Manager
Hunta Corporate Solution
NIGERIA, Nigeria
04.2018 - 09.2018
- Develop, build, and manage a client base of corporate accounts
- Target new and existing accounts across all sectors for new business
- Create content and build content marketing plans
- Develop and execute corporate sales, strategies and initiatives
- Investigate and troubleshoot customer service issues
Sales Manager
Incel Tourism Limited
Nigeria, Nigeria
02.2017 - 04.2018
- Promoting and marketing the business, sometimes to new or niche markets majorly for the Dubai Market
- Managing budgets and maintaining statistical and financial records of sales selling travel products and tour packages
- Sourcing products and new destinations to meet consumer demands for bespoke travel and sustainable tourism
- Handling of the company's social media accounts
- Established relationships with key clients, while maintaining existing customer base
- Created and presented monthly reports to management on sales performance
- Developed and implemented sales strategies to increase market share
Product Specialist
Wakanow.com
Nigeria, Nigeria
01.2015 - 01.2017
- Developed and implemented product launch plans for new products
- Provided customer service support to answer inquiries about product features, pricing, and availability
- Conducted market research to identify potential markets for existing products
- Assisted in the development of sales strategies for existing products
- Analyzed customer feedback to improve product design and performance
- Evaluated competitors' products and services to identify areas of improvement
- Designed promotional content for flyers and brochures to increase brand awareness
Customer Care Analyst
Etisalat Nigeria
Nigeria, Nigeria
04.2013 - 12.2014
- Resolution of customers query on first contact
- Accurate document of all enquiries, request, and complaints
- Telemarketing new products and services to customers
- Escalating customers issues to top level management for resolution
- Maintain and improve quality results by adhering to standards and guidelines
- Worked closely with each team member to ensure the team's performance stayed on top by meeting SLA and achieving individual KPI
- Answered incoming calls from customers, providing accurate and timely responses to their questions or complaints
- Resolved customer service issues in a professional manner while following departmental guidelines
- Responded to customer feedback, including compliments and complaints, via telephone and email
- Documented customer interactions using the company's portal
Education
Master of Arts - Tourism Management
Royal Roads University
Victoria, BC07.2024
Certificate - Sustainable Tourism Destination
Cornell University
USA01-2024
Master of Arts - International Affairs
University of Port Harcourt
Port Harcourt, Nigeria03-2011
Bachelor of Arts - English Language And Literature
Delta State University
Delta, Nigeria12-2007
Skills
- Tourism Marketing & Promotion
- Project Management & Execution
- Negotiation & Conflict Resolution
- Performance Measurement & Reporting
- Stakeholder Relationship Management
- Strategic Partnerships Development
Accomplishments
- Governor General Gold Medal Nominee: Outstanding Research
Affiliations
- Swimming
- Travel
- Research
Languages
English
Professional
References
References available upon request.
Timeline
Outbound Customer Service Operator
Paladin Technologies
01.2023 - Current
Assistant Director of Marketing
Travel Trilz Limited
02.2021 - 07.2022
Marketing Manager
Travel Trilz Limited
05.2019 - 01.2021
Social Media Specialist
Travel Trilz Limited
09.2018 - 05.2019
Operations Manager
Hunta Corporate Solution
04.2018 - 09.2018
Sales Manager
Incel Tourism Limited
02.2017 - 04.2018
Product Specialist
Wakanow.com
01.2015 - 01.2017
Customer Care Analyst
Etisalat Nigeria
04.2013 - 12.2014
Master of Arts - Tourism Management
Royal Roads University
Certificate - Sustainable Tourism Destination
Cornell University
Master of Arts - International Affairs
University of Port Harcourt
Bachelor of Arts - English Language And Literature
Delta State University
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