Hi, I’m
OGHENESUVWE PATRICK EDJOR
London,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
21
years of professional experience
1
Certification
Work History
George Isoje and Associates
Customer Service Associate
03.2002 - 02.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
Citrus Hotels and Suites
Customer Service Representative
10.2021 - 02.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Global Farms and Real Estates
Customer Service Manager
02.2021 - 09.2021
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
Amusi and Co
Customer Service Manager
10.2014 - 12.2020
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Delta State University
LL.B (Hons
2011
Delta State University
Diploma from Law
2006
Skills
- Selling Skills
- POS System Operations
- Process Transactions
- Producer Assistance
- Guest Services
- Complex Problem-Solving
- Livechat Messaging
- Quality Assurance
- Guest Satisfaction
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Customer Service Representative
Citrus Hotels and Suites
10.2021 - 02.2022
Customer Service Manager
Global Farms and Real Estates
02.2021 - 09.2021
Customer Service Manager
Amusi and Co
10.2014 - 12.2020
Customer Service Associate
George Isoje and Associates
03.2002 - 02.2023
Delta State University
LL.B (Hons
Delta State University
Diploma from Law
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