OGHENEOVO ADAOBI
SAINT JOHN
Summary
Proven Client Manager at XEROX, adept in market research and client relationship management, increased market share through strategic sales and training initiatives. Leveraged strong communication and account management skills to exceed client expectations, fostering loyalty and satisfaction. Achieved notable success in sales coordination and business operations support, demonstrating a confident approach to customer service and problem-solving.
Overview
18
18
years of professional experience
Work History
Client Manager
XEROX
Saint John
10.2023 - Current
- Gained market share in new sales performance through aggressive team training.
- Conducted highly productive meetings with customers, vendors and matrix partners.
- Maintained accurate records of all customer interactions and transactions.
- Developed and maintained relationships with clients to understand their needs and provide solutions.
- Directed and coordinated products, services and sales activities.
- Developed strategies for increasing customer loyalty by understanding their expectations and preferences.
- Focused on achieving highest level of expectations to meet client and company satisfaction.
- Developed and tracked key performance indicators within client services department.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service Representative
Bank Of Montreal
Saint John
05.2023 - 09.2023
- Assist with helping customers with complaints and questions
- Advice customer on the Bank's current products beneficial to the customers
- Identify customers need and initiate referrals to colleagues
- Provide adequate information about the bank's products and services
- Support customers' requests for banking services, including handling transactions and supporting walk-in customers.
- Welcome customers warmly, and meet their banking services and transactional needs with seamless execution.
Administration Officer
HALLMARK PROFESSIONALS
01.2021 - 01.2022
- Achieved Results by reorganizing internal controls and document management systems
- Improved information management with enhanced data entry and tracking processes
- Oversaw office budget for all supplies, deliveries, and equipment needs
- Assisted with business presentations by preparing reports
- Maintained balanced and current calendars for all team members and office as whole
- Monitored problem tickets and technical support issues using established help desk system
Executive Sales Director
KAYDAHAIR
01.2018 - 01.2020
- Optimized revenue with profitable pricing structures and strategic discount plans
- Enhanced customer satisfaction with fast, knowledgeable service
- Directed and coordinated activities involving sales with smooth and profitable strategies
- Updated office files daily and kept records organized
Retail Sales Executive
FIDELITY BANK PLC
01.2013 - 01.2017
- Optimized sales strategies based on weekly, monthly, and quarterly progress against annual objectives
- Recruiting High Net worth customers for the Bank
- Marketing the bank's products, processing new accounts, and issuing loans to qualified customers
- Organized Bank operations around sales needs and allocated important daily responsibilities to personnel for efficient operations
- Demonstrated customer-first mentality based on sound customer relations principles and core company values
- Organized Bank operations around sales needs and allocated important daily responsibilities to personnel for efficient operations
Management Trainee
JOHN HOLT PLC
01.2007 - 01.2010
- Studied business administration requirements such as payroll, budgeting, and accounting
- Reinforced the company's culture of safety, inclusivity, and teamwork with regular team meetings
- Monitored employee performance and provided constructive feedback or corrective action recommendations
- Contributed to customer service leadership and direction in collaboration with the management team
- Addressed and resolved escalated concerns in absence of senior management
Education
POST GRADUATE CERTIFICATE - INTERNATIONAL BUSINESS MANAGEMENT
NEW BRUNSWICK COMMUNITY COLLEGE
SAINT JOHN, CANADAMASTERS - PUBLIC ADMINISTRATION
LAGOS STATE UNIVERSITY
LAGOSB.sc - ACCOUNTING
UNIVERSITY OF BENIN
BENINSkills
- Correspondence writing
- Business operations support
- Strong communication
- Account management
- Resource management
- Transaction processing
- Price structuring
- Market research
- Sales coordination
- Client relationship management
- Effective communication
- Customer service
Timeline
Client Manager
XEROX
10.2023 - Current
Customer Service Representative
Bank Of Montreal
05.2023 - 09.2023
Administration Officer
HALLMARK PROFESSIONALS
01.2021 - 01.2022
Executive Sales Director
KAYDAHAIR
01.2018 - 01.2020
Retail Sales Executive
FIDELITY BANK PLC
01.2013 - 01.2017
Management Trainee
JOHN HOLT PLC
01.2007 - 01.2010
POST GRADUATE CERTIFICATE - INTERNATIONAL BUSINESS MANAGEMENT
NEW BRUNSWICK COMMUNITY COLLEGE
MASTERS - PUBLIC ADMINISTRATION
LAGOS STATE UNIVERSITY
B.sc - ACCOUNTING
UNIVERSITY OF BENIN