OGHENEOVIE OBOGARE
Scarborough, Ontario ,ON
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 3 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Nelodove
03.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Lendob Enterprise
04.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
Support Worker
Savahk & Co
02.2019 - 07.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Documented client progress and activities in accordance with agency policies and procedures.
Education
Graduate Certificate - Project Management
CENTENNIAL COLLEGE
Scarborough, Ontario08.2024
Bachelor of Science - Computer Science With Statistics
University of Port-Harcourt
Nigeria02.2019
Skills
- Call Management
- Scheduling
- Complaint Resolution
- Account Updating
- Transcription and Dictation
- Daily Living Support
- Emotional Support
- Meal Preparation
- Mobility Assistance
- Daily Living Assistance
- Cash Handling
- Payment Processing
- Product Restocking
- Interpersonal and Written Communication
- Customer-Focused
Languages
English
Professional Working
Timeline
Customer Service Representative
Nelodove
03.2023 - 08.2023
Cashier
Lendob Enterprise
04.2021 - 01.2023
Support Worker
Savahk & Co
02.2019 - 07.2022
Graduate Certificate - Project Management
CENTENNIAL COLLEGE
Bachelor of Science - Computer Science With Statistics
University of Port-Harcourt
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