Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Oghenebrume Edewor

Milton,ON

Summary

Governance Risk and Compliance Specialist with proficiency in security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strength in providing comprehensive network design and security frameworks. Professional with remarkable leadership and management skills. Enterprising and successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. High-performing Customer Service Representative and Dynamic Client Relationship Manager with experience providing exceptional service and support in fast-paced environment. Skilled in resolving customer issues, providing financial advice. Building and retaining long-term relationships by establishing positive, productive and routine communications.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

GRC Consultant

Sterling Bank
10.2021 - 10.2023
  • Oversaw implementation of data protection measures designed at preventing unauthorized access or loss of sensitive information.
  • Provided expert guidance on regulatory requirements, ensuring full compliance with industry standards.(AML)
  • Compared industry-specific securities against outside metrics and each other to develop recommendations.
  • Conducted Audits and Identified Three Major Threats to Business Growth, Recommended and Implemented Five Major Controls and Prevention Strategies for overall improvement, leading to enhanced Internal controls and risk management practices.
  • Delivered detailed reports on Audit findings, providing actionable insights to strengthen Internal control systems.
  • Examined current and new merchants and individual sales to evaluate fraud, charge-back and compliance risks.
  • Established robust governance structures that facilitated decision-making processes while minimizing risks associated with non-compliance instances.
  • Enhanced GRC program effectiveness by conducting comprehensive risk assessments and recommending mitigation strategies.
  • Assessed liquidity and market risk levels and applied risk-based approach to oversee financial activities.
  • Offered strategic advice on matters pertaining to corporate governance principles aimed at fostering transparency within stakeholder engagements.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Provided ongoing guidance on privacy matters, ensuring clients maintained compliance with evolving regulations.
  • Developed, tested and implemented security policies, plans and procedures for organizational protection.

Branch Manager

Sterling Bank
01.2015 - 08.2021
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Utilized data-driven insights to make informed decisions regarding staffing levels thereby maintaining smooth functioning of branch operations.
  • Optimized branch inventory management practices for improved product availability and cost management.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations and providing regular coaching and development opportunities for career growth.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Maintained friendly and professional customer interactions and delivering excellent customer services.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual profit yearly.
  • Optimization of Productivity/Growth and consistent Increase in Profitability and Yield.
  • Promoted a culture of innovation by encouraging employees to share ideas and solutions that improved overall branch operations and customer service levels.
  • Boosted sales and customer loyalty through incentive programs.
  • Performed banking, business administration and financial tasks to guarantee five-star customer experience.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Balance Sheet Management.
  • Effective Cost Reduction and Cost Management.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.

Relationship Officer

Sterling Bank
01.2011 - 12.2014
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Streamlined internal processes, implementing innovative solutions that improved efficiency in managing client accounts.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Supported Sales team in implementing sales tactics and achieving growth objectives and sales targets.
  • Conducted comprehensive Financial analysis on Prospective borrowing customers’ Audited Statement of Accounts, Cash flow Projections, Overall Health of businesses to Identify potential risks and recommend viable decisions to Management based on Findings.
  • Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.

Customer Service Representative

Sterling Bank
07.2009 - 12.2010


  • Investigated and resolved customer inquiries and complaints quickly.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Provided expert guidance on account opening, account management, enabling customers to make informed decisions about their finances.
  • Referred customers to other banking departments for specialized services.
  • Presented professional image consistent with company's brand values.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Education

Bachelor of Science - Zoology (Animal And Environmental Biology)

University Of Benin
Nigeria
11.2008

Skills

  • Monitoring Regulatory Compliance
  • Loss Detection and Prevention
  • Fraud Detection and Investigation
  • Risk Identification and Mitigation
  • Incident Response and Remediation Strategies
  • Business development expertise
  • Review of Financial Statements
  • Client Needs Assessment
  • Strategic Decision-Making
  • AML/Compliance Monitoring

Timeline

GRC Consultant

Sterling Bank
10.2021 - 10.2023

Branch Manager

Sterling Bank
01.2015 - 08.2021

Relationship Officer

Sterling Bank
01.2011 - 12.2014

Customer Service Representative

Sterling Bank
07.2009 - 12.2010

Bachelor of Science - Zoology (Animal And Environmental Biology)

University Of Benin

Certification

  • ISC-2 Certification in Cyber Security - (ISC2 CC Certified). December 2023.
  • Certified One Trust GRC Professional.
  • Certified One Trust Consent and preference Management Expert. March 2024.
  • Certified One Trust Privacy Management Professional. March 2024
  • Certified One Trust Incident Management Expert. March 2024.

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Oghenebrume Edewor