Ogechukwu Udealor
Oakville,ON
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
4
4
Certification
Work History
Customer Service
Quicknet Nig. Ltd
Enugu, Nigeria
08.2010 - 12.2013
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Created detailed reports outlining customer feedback trends over time
- Adhered to company policies and procedures while providing superior service
- Tracked all incoming calls and emails from customers using appropriate software applications and managed social media accounts to respond quickly to online inquiries from customers
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Developed strong customer relationships and loyalty through effective communication
- Participated in ongoing training to enhance own job skills and knowledge.
Education
Diploma - Global Business Management
Brampton Sault College
Brampton, ON04.2025
Bachelor of Science - Mathematics
Michael Okpara University of Agriculture
Umudike02.2008
Skills
- Empathy
- Active listening
- Patience
- Positive attitude
- Call Documentation
- Calm Under Pressure
- Order and Refund Processing
- Customer Relations
- Microsoft Office
- Multitasking and Prioritization
- Computer Skills
Languages
Languages
English
Professional
Certification
Certified Customer Service Representative, Alison - 2023
Timeline
Customer Service
Quicknet Nig. Ltd
08.2010 - 12.2013
Diploma - Global Business Management
Brampton Sault College
Bachelor of Science - Mathematics
Michael Okpara University of Agriculture
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