Experienced Business Analyst with over 10 years of proven success in business process analysis, data-driven decision-making, and system optimization. Demonstrated expertise in gathering and analyzing business requirements, streamlining workflows, and utilizing analytics tools to drive organizational improvements. Collaborative approach to implementing technology solutions and process enhancements with stakeholders. Certified Business Analysis Professional (CBAP) with strong knowledge of ERP systems, change management, and process reengineering.
Hi, I’m
OGECHUKWU C. ACHARA
Calgary,AB
Summary
Overview
14
years of professional experience
Work History
Sanugo Services Inc
BUSINESS ANALYST (PART-TIME) (DATA MIGRATION PROJECT)
06.2024 - Current
Job overview
- Gathered and documented business and functional requirements for the Microsoft 365 migration project, ensuring alignment with business objectives and regulatory standards
- Conducted gap analysis to identify potential risks in migrating from on-premises Exchange to Microsoft 365 and proposed mitigation strategies, reducing data loss incidents by 80%
- Collaborated with Compliance and Legal teams to define email retention policies and audit trail requirements, ensuring regulatory compliance, resulting in zero compliance breaches
- Designed and executed user training initiatives, including video tutorials, workshops, and pilot champion programs, leading to an 85% adoption rate within three months
- Collaborated with the Project Manager to track project progress using the runbook, ensuring timely completion of milestones, adherence to deadlines, and proactive identification of potential delays
First Bank Limited
SENIOR BUSINESS ANALYST
07.2020 - 02.2024
Job overview
- Led the transformation of the bank's credit processing system by driving the end-to-end automation of credit applications
- This resulted in a 50% reduction in processing time, accelerating loan disbursements and improving operational efficiency across the board
- Conducted a thorough As-Is and To-Be process analysis, uncovering inefficiencies in manual workflows and identifying strategic opportunities for automation
- The implementation of this automation led to a 20% reduction in operational costs, streamlining workflows and eliminating manual intervention
- Championed cross-functional stakeholder engagement, working closely with senior leadership, IT, compliance, and credit operations to ensure alignment of business requirements with broader business goals
- Successfully led efforts to drive consensus on solution design, directly contributing to improved data accuracy and consistency across the credit system
- Supervised high-level documentation, including Business Requirements Documents (BRD) and Functional Specifications (FSD), clearly defining system capabilities and ensuring smooth translation of business needs into technical solutions
- Orchestrated seamless system integration with core banking platforms, ensuring reliable data synchronization
- This integration contributed to improved system scalability and real-time data availability, providing credit officers with better insights for quicker decision-making
- Drove User Acceptance Testing (UAT), identifying key inefficiencies and ensuring the system met all functional requirements before go-live
- The system was successfully deployed without major issues, leading to 80% faster user adoption through targeted training and support
- Spearheaded the creation of training programs and conducted hands-on workshops, empowering end-users with the knowledge to effectively utilize the new system
- The result was maximized user productivity and a seamless transition to the automated system
First Bank Limited
INTERMEDIATE BUSINESS ANALYST
05.2014 - 07.2020
Job overview
- Led the end-to-end implementation of Oracle Performance Management, reducing performance review turnaround time by 30% and improving HR efficiency
- Conducted Stakeholder Analysis using RACI matrices & Power-Interest Grid, ensuring strong engagement across HR, IT, Payroll, and executive leadership
- Performed business process analysis (As-Is & To-Be modeling) to identify inefficiencies, leading to the automation of manual appraisal processes and reducing human errors
- Facilitated requirement elicitation workshops, interviews, and focus groups, leveraging MoSCoW prioritization and Use Case Modeling to define system needs
- Developed Business Requirements Document (BRD), Functional Specification Document (FSD), and User Stories, ensuring clear system requirements for Oracle consultants and IT teams
- Configured and optimized goal management, competency-based rating systems, and automated performance review cycles, resulting in standardized evaluations and reduced bias
- Led User Acceptance Testing, creation of test cases, tracking defects in JIRA, and ensuring a smooth go-live with 80% faster user adoption
First Bank Limited
JUNIOR BUSINESS ANALYST
06.2011 - 05.2014
Job overview
- Created a BI report within one month, tracking key KPIs for the sales and commercial marketing team, driving data-driven decisions
- Collaborated with stakeholders to elicit business requirements and delivered reporting dashboards for strategic decision-making
- Utilized Power Query for data cleaning, transformation, and loading, achieving 100% data accuracy while creating data models to support DAX queries in BI reports
- Applied SQL for direct database extraction, improving the accuracy and reliability of reports presented to management by 80%
Education
Project Management Professional (PMP)
University Overview
Scrum Master Accredited Certification
01.2025
University Overview
Certified Business Analysis Professional (CBAP)
01.2023
University Overview
Association of Certified Chartered Accountants (ACCA)
01.2019
University Overview
Ebonyi State University
Bachelor of Science
01.2008
University Overview
Skills
- Requirements Analysis
- Gap Analysis
- Functional Requirements
- Non-Functional Requirements
- Workflow Analysis
- Troubleshooting
- Critical Thinking
- Problem Solving
- Business-Technical Translation
- Elicitation Techniques
- Brainstorming
- Interviews
- Workshops
- Document Analysis
- Joint Application Design
- Personas
- Surveys
- Stakeholder Engagement
- Communication
- Relationship Building
- Stakeholder Management
- Business Process re-engineering
- Process Mapping
- Optimization
- Change Management
- Agile Delivery
- Sprint Planning
- User Stories
- Backlog Grooming
- Scrum Facilitation
- Project Management
- Scope Management
- Time Estimation
- Budget Estimation
- Leadership
- Portfolio Management
- Tools
- M365 Suite
- JIRA
- Confluence
- Visio
- Power BI
- BPMN 20
- Lucidchart
- Drawio
- Requirements Documentation
- Business Requirements Documentation
- Use Cases
- Process Flows
- Prototypes
- Business Case Creation
- Innovation Management
- Trend Research
- Discovery
- Design Thinking
- Risk Management
- SDLC
- Process Improvement
- Data-Driven Insights
- Stakeholder Engagement & Analysis
- System Integration
- Cross-Functional Leadership
- Business Process Automation
Languages
English
Full Professional
Timeline
BUSINESS ANALYST (PART-TIME) (DATA MIGRATION PROJECT)
Sanugo Services Inc
06.2024 - Current
SENIOR BUSINESS ANALYST
First Bank Limited
07.2020 - 02.2024
INTERMEDIATE BUSINESS ANALYST
First Bank Limited
05.2014 - 07.2020
JUNIOR BUSINESS ANALYST
First Bank Limited
06.2011 - 05.2014
Project Management Professional (PMP)
Scrum Master Accredited Certification
Certified Business Analysis Professional (CBAP)
Association of Certified Chartered Accountants (ACCA)
Ebonyi State University
Bachelor of Science
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