Ogechi Ejike
Oshawa,ON
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing over 10 years of experience in Banking industry. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
12
12
years of professional experience
Work History
Head Financial/ Cash Management Centre
First Bank Nigeria Ltd
09.2022 - 05.2024
- Managed cash levels for 17 First bank branches in the Imo areas that resulted in 2% reduction in operational costs
- Vault / Cash management including Cash Evacuation, Cash in Transit and Indent from and to Spoke Branches
- Manage Front Tellers, note counters and sorters and authorization of customers transaction above tellers limit
- Generated cash movement cost reports that assisted in decision-making that led to cost savings
- Communicated effectively with local cash handling officers in branches which resulted in process improvement
- Handling cash deposits and withdrawals from the Central Bank of Nigeria and ensuring daily account reconciliation between the bank and CBN streamlined branch cash delivery and evacuation processes resulting in reduced processing time by 35%
- Collaborate with law enforcement agencies to ensure the safety of cash in transit
- Ensure proper Insurance cover are done daily for excess cash in line with cash limit policy.
Compliance Officer
First Bank of Nigeria Limited
02.2020 - 09.2022
- Evaluating policies and procedures to ensure compliance with regulations
- Conducting regular compliance audits and risk assessments
- Developing and managing the compliance management program
- Implementing and adjusting to new regulations
- Developing corrective action plans for resolving non-compliant issues
- Monitoring adherence to laws, regulations and internal policies
- Advising financial administrators and other bank employee
- Conducting research on established banking laws
Investment /Foreign Operations officer
First Bank of Nigeria Limited
01.2018 - 02.2020
- Ensure customers' transactions and requests are processed within approved service turnaround time, in a safe and secured manner while observing due diligence
- Ensure all remittances for customers and regulatory agencies are handled within the agreed timeframe
- Ensure daily reconciliation and balancing of internal and external accounts such Western union, Moneygram, Ria etc
- Processing of Fixed deposit, treasury bills and other Financial Investments
- Processing of international Funds transfers like FormQ, letter of Credit, FormA and FormM
- Salary Processing and General ledger Account reconciliations
- Evaluating policies and procedures to ensure compliance with regulations
- Conducting regular compliance audits and risk assessment
Head Customer Service Officer
First Bank Plc
02.2012 - 01.2018
- Responding to customer service issues in a timely manner
- Handling both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need
- Creating effective customer service procedures, policies, and standards
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
- Implementing an effective customer loyalty program
- Maintaining accurate records and documenting all customer service activities and discussion
- Prepare continuous surveys about the customer needs and the other products in the market to be presented to the higher level for action
- Prepare Daily / Monthly reports such as credit card monthly report, total accounts monthly report to submit to the Branch Manager and the to measure achievements and pending cases to tackle decisions
- Responsible for increasing branch clientele base by conducting in / outdoor calls to potential clients
- Ensure handling and covering all customer service requirements to ensure services Excellency
- Responsible for the Customer Service Area, acting as a preparer to key-in data needed to the system
- Contribute to the profitable growth of the Bank in line with the strategic guidelines and Bank procedures and policies
Education
Post Graduate Certificate -
Trent University Durham Campus
Master’s in Business Administration -
Ahmadu Bello University Zaria
01.2022
Bachelor of Arts - English language and Lit
Ebonyi State University
09.2005
Skills
- Over 5 years of transferable experience in commercial banking and financial services, compliance officer, customer relations, and administration
- Proficient in negotiating with vendors, contracting, and managing inventory
- Strong expertise in general ledger accounting, Accounts payable, Accounts receivable, Cash Flow management and reconciliation
- Highly skilled in Microsoft Office applications (Outlook, Office 365, Excel, and MS Word) and cautious in computer data inputs and enquiries
- Exceptional attention to detail, analytical mindset, and multitasking abilities
- Demonstrated leadership, accountability, organizational and problem-solving skills
- Proven track record in customer service and relationship management to support organizational strategic initiatives
- Excellent administrative, interpersonal and communication skills
- Excellent team player with a collaborative work approach and mindset of change and growth
- Customer Service
- Problem-Solving
- Attention to Detail
Training
- Senior Banking Officers Development Program | First Bank Nigeria Ltd | 2024
- Anti-money laundering/Combating Financing of Terrorism (AML/CFT) | First Bank Nigeria Ltd | February 2024
- Introduction to First Bank Information and Cyber security policies | December 2023
- Business Communication Training | First Bank Ltd | September 2023
- Customer Acquisition and Retention Training | First Bank Nigeria Ltd | May 2023
- Advanced Officers Development Program | First Bank Nigeria Ltd | 2023
- Officers Development Program | First Bank Ltd | 2022
- Excellent Customer Service Delivery | First Bank Ltd | 2022
Languages
English
Professional Working
Timeline
Head Financial/ Cash Management Centre
First Bank Nigeria Ltd
09.2022 - 05.2024
Compliance Officer
First Bank of Nigeria Limited
02.2020 - 09.2022
Investment /Foreign Operations officer
First Bank of Nigeria Limited
01.2018 - 02.2020
Head Customer Service Officer
First Bank Plc
02.2012 - 01.2018
Post Graduate Certificate -
Trent University Durham Campus
Master’s in Business Administration -
Ahmadu Bello University Zaria
Bachelor of Arts - English language and Lit
Ebonyi State University
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